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Can't get past ctrl-alt-delete

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Name: islandlover (by lisalou)
Date: September 2, 2006 at 11:34:29 Pacific
OS: Windows 200
CPU/Ram: not sure
Product: Dell
Comment:

I work with a teacher who has an old Dell that is not supported by the district. I am trouble shooting for her. When her computer boots, the password screen appears and requires you to use the ctrl-alt-delete key to proceed to the login and password screen. However, I have used three different keyboard/mice and the command keys will not activate the screen change? Can anyone help? Thank you, Lisalou



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Response Number 1
Name: Jennifer SUMN
Date: September 2, 2006 at 14:30:31 Pacific
Reply:

What type of keyboard is it? PS2 or USB?

Life is more painless for those who are brainless.


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Response Number 2
Name: don2006
Date: September 2, 2006 at 17:31:16 Pacific
Reply:

I know it sound stupid but I've seen the mouse and the keyboard holes reversed. Swap them.
If not, try a USB keyboard. If it still doesn't work, boot w/ any boot disk and see if the keyboard responds. If there is still a problem, it could be a mother board problem.


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Response Number 3
Name: islandlover (by lisalou)
Date: September 3, 2006 at 12:40:50 Pacific
Reply:

JenniferSUMN and Don2006,


Thank you to both of you! I will work on your two suggestions when I return to school Tuesday. As far I as know, the keyboard/mouse is standard USB (round type). I have never created a boot disk, however, I know I could create one from my own VAIO, PCV-RX550 Windows XP computer? This might not be compatible with W-200?

I'll keep you posted and I certainly appreciate your help!


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Response Number 4
Name: Jennifer SUMN
Date: September 3, 2006 at 20:59:06 Pacific
Reply:

USB connectors are not round. PS2 connectors are round and are usually color-coded in newer computers, either orange, purple, or green.

Life is more painless for those who are brainless.


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Response Number 5
Name: kcha123
Date: September 8, 2006 at 22:54:56 Pacific
Reply:

Dear islandlover,

I couldn't get ur point. What is wrong if u had to press alt +ctrl + Del.

My Question is that.. Can u type any thing on User name and password ?

if u can then everything is ok.

what u have to do is go to local Security Settings and Local Policies and to security option, there u wil find lots of options among those options there must be one option "Disable CTRL + ALT + DEL Requirement for Login". Just Disable that option security.

will work.



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Response Number 6
Name: islandlover (by lisalou)
Date: September 15, 2006 at 18:29:18 Pacific
Reply:

Thank you to the three of you who responded! The problem was actually the reversal problem! Boy did I look like a hero! I love this networking site and will return very soon I'm sure.

With thanks to Jennifer, Don and Kacha...islandlover.


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