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apps won't run under user accounts

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Name: Teach181986
Date: November 14, 2003 at 10:00:44 Pacific
OS: Windows 2000 Service Pack
CPU/Ram: Pentium III 1 Ghtz/256 Mb
Comment:

Hello,

I just updated a 98SE machine to Win2k. During the upgrade I switched to NTFS. Everything works fine EXCEPT....My MS Office Apps..(Word, Excel, PowerPoint, Access)...will only run under the local root Administrator account. If any other user from ANY group logs into the machine..you get a message that "Office must be installed" and then any attempt to run any of these apps fails. I have uninstalled and reinstalled Office after the upgrade, and the same problem has occurred. If you try to install office as anyone other than the root Administrator account you get an error message about the installer or patch not working.

I am at my wits end.....any suggestions?



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Response Number 1
Name: steve
Date: November 14, 2003 at 11:25:41 Pacific
Reply:

What version of office are you running. I had this same problem with office XP, and the fix is to run the install from start>run, and add to it NO_USERNAME=True ENTERPRISE_IMAGE=True. For example:

d:\setup.exe NO_USERNAME=True
ENTERPRISE_IMAGE=True
All on the same line of course with just a space in between.


0

Response Number 2
Name: Deputy DooDah
Date: November 14, 2003 at 16:34:03 Pacific
Reply:

Hmmmmm. This is just an educated guess, but it won't hurt anything to try it.

Only users with administrative priveleges can install programs.
So temporarily give the user accounts administrative rights by going to Start >Settings >Control Panel >Users & Passwords. Select the user and click Properties. On the Group membership tab, select Other and pick Administrators from the drop-down menu.

Now log on as the user and try to start MS Office. You should get the same window that says "Office must be installed", but this time, the user will actually be able to install something. Also, I've found that sometimes you have to have the MS Office CD in the drive, sometimes you don't.

Please post back if this works. I'd like to know.

Good Luck.


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