why can't i download or update anything

August 13, 2016 at 10:44:59
Specs: Windows 64
it has been going on for 3 days now, I have been trying to update games and it says "pending" for everything for the last 3 days. what can I do

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#1
August 13, 2016 at 15:19:12
Which browser, and have you tried using another?

Can you download OK from other sites/sources?


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#2
August 13, 2016 at 16:22:43
Try running Malwarebytes. If it finds junk that your antivirus missed then remove all it finds and then find the Log and Copy/Paste it contents here in a reply. It will be reviewed and you will be advised if you need to run other programs to make sure you are clean of the junk you picked up.
If you have trouble downloading it the download it on another computer and transfer over the installer via a USB Flash Drive.
If you have trouble installing it (a sign that you have some serious junk there) then restart your system in Safe Mode and install it there.

You have to be a little bit crazy to keep you from going insane.


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#3
August 14, 2016 at 04:27:32
Just to add:

Trying another browser is useful because it will tell us if it is a browser issue or not. We can then tackle the problem without necessarily keeping the alternative browser,

As regards malware, MalwareBytes is very good and often finds what your anti-virus can miss. However this one (ADWCleaner) is focussed on browser malware and can even find what MalwareBytes misses:
AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

It is best run before MalwareBytes. Please keep all logs.

Always pop back and let us know the outcome - thanks


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