Java Script not working on web site

April 15, 2005 at 15:37:09
Specs: XP Pro SP1, 1.5 GHz PM w/ 512 RAM

I have a friend who has asked me for some help and so far I have been unable to ascertain why he is having trouble with a particular website's java drop down menus. Forgive my lingo if I do not describe it just right but on this website if you hover your cursor over the links at the top of the page a drop down box will appear with additional links to other pages within that site. On my PC, if I leave the cursor over the main heading, the message javascript:void(0) appears at the bottom of IE but I still see the drop down menu with all the links to the other pages. On his PC, when he hovers over the main headings, the drop downs do not display at all. He is using Windows XP. He also is running Norton AV and CounterSpy anti-spyware. He disabled both and that did not help. Could it be a setting in IE options? The site he is having trouble with is

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April 15, 2005 at 18:26:02

First thing first: Java and JavaScript are two entirely different things - do not use them interchangeably.

Make sure that JavaScript is enabled on your firends computer: Select Internet Options from the Tools menu.
1. Select Internet Options from the Tools menu
2. In Internet Options dialog box select the Security tab.
3. Click Custom level button at bottom. The Security settings dialog box will pop up.
4. Under Scripting category enable Active Scripting, Allow paste options via script and Scripting of Java applets
5. Click OK twice to close out.
6. Hit Refresh

Check if he has any other "protective" applications on his computer. Norton Internet Security completely removed the navigation section on a web application that we built at my last company.

Also, is he getting any errors? Check the lower left corner for a yellow triangle. If it is there, double-click it and note the error. Post back with the error if there is one.

Michael J

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April 16, 2005 at 13:30:49

We had already checked the Security options in IE. The scripting options listed above were all enabled. On two other PCs that he was having trouble with, he installed Firefox. It then worked on those but still not in IE. On his main PC, Firefox won't even display the drop down menus.

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April 26, 2005 at 12:25:46

I seem to be having the same problem as your friend. I also need help. I tried the advice posted but that hasnt worked. I need help, i cant play some online games. Also i cant view certain forums all i can see is the word sticky at the top. Is the happening because of java not working

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April 30, 2005 at 08:48:26

Samson2k...We haven't been able to get it to work yet. Still trying. - Joe

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