HELP! I can't connect via FTP!

December 14, 2005 at 04:14:52
Specs: Windows XP, 512 MB / 80 GB

Hi. I'm not sure if this is the right spot to post this, but if not, I hope someone can point me in the right direction. I also didn't see this posted before, but I'm sorry if it was.

The problem: I can not connect to my website via FTP.

I had the McAfee virus program on my computer, and after it expired, I wanted to try the Norton virus program. As I begin the installation process for Norton, a window popped up saying the McAfee product needed to be removed in order for it to work. After clicking "OK" it lead me to the
"Remove Programs" windows, and I removed all McAfee programs from my computer.

I began to install Norton, and did so with no problems. I later opened my WS_FTP Pro to connect my website via the program like I always, and it would not connect. The following would show as I would try to connect:

WINSOCK.DLL: WinSock 2.0
WS_FTP Pro, Version 7.5, 2002.02.28
Connecting to...
Connect failure

I went to the WS_FTP site to see if they had any solutions for this problem. The only problem I saw that could apply to me is: 3.) If a firewall is installed, it may block access to the WS_FTP PRO application. Resolution: allow access to the program in the firewall. I checked Norton, and saw nothing saying it was blocking the program, but I didn't see that it wasn't either!

I downloaded another FTP client to see if there was a possibility the issue was with the program, but it would not connect either. I never had this problem prior to removing McAfee, and I think that may have caused this program. I certainly hope you can help me with my problem, and if not, can direct me to someone who can! Thank you so much for taking time to read this and for any help you can provide!

See More: HELP! I cant connect via FTP!

Report •

December 14, 2005 at 09:57:21

Look for a setting in Norton for Worm Protection (I think that's what it's called). That is the firewall. Try disabling it (and at least enabling Windows firewall) and see if that fixes your problem. You can then re-enable the Norton firewall if you wish and then get info on how to configure it to allow FTP.

Michael J

Report •
Related Solutions

Ask Question