Articles

Why Best Buy Geek Squad Sucks

January 11, 2010 at 15:41:36
Specs: Windows XP

I have taken the time to read some of the horror stories shared by others regarding Geek Squad. As a former employee, I can state with confidence that service sucks from Geek Squad because they employ the most incompetent people who lack basic social etiquette. Within the walls of Geek Squad City, a computer repair facility in Brooks Kentucky, are individuals who are uneducated, (lacking a highschool diploma or a G.E.D.) working on laptops. When you take your expensive machine to Best Buy with a Geek Squad Precinct just know that your poor machine will butchered and receive refurbished parts that are not always tested for proper operation. You need to know that so called "supervisors" of the repair facility where I was employed come to work high and routinely fail practice good hygene.

The last straw for me was the comments made about customers who are unable to figure out whats wrong with their machines. Excuse me, but I thought that thats why we have jobs! We are to strive to meet the customer's needs, after all they pay through the nose for the service! There is no care or respect for the customer at these facilities.

Employees of Geek Squad City in Brooks Kentucky even relish the thought of workplace violence. One employee listed the employees he would like to kill and even described the weapon and ammo he'd like to use. These are they types of people you deal with when you take your computer to Geek Squad. Do a little research online to get a clear view of some of the deceptive practices committed upon unknowing customers. You have been warned.


See More: Why Best Buy Geek Squad Sucks

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#1
January 11, 2010 at 21:07:06

Is it a coincidence that a poster by the name of "Chris" also features in a couple of posts on this site:

http://consumerist.com/cgi-bin/mt/m...

Home Page http://ewen.uuuq.com/


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#2
January 12, 2010 at 08:23:15

A bit harsh to say uneducated means someone doesn't have a diploma (or any higher learning degree). That's just narrow minded.

I could pick apart your argument, but THAT statement was like a punch in the face... many of the most successful businessmen in the world today, according to your standards, are "uneducated"


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#3
January 14, 2010 at 07:04:49

I have fixed numerous PC's that Geek Squad severely overcharged people on...but the ordinary joe doesn't know that so they will continue to trust the Geek Squad....it's real sad.

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Related Solutions

#4
January 15, 2010 at 07:28:59

I suspect that geek squad, like a lot of other electronics stores, pay their PC technicians wages at the very bottom of the scale.

What that gets you is greenhorns fresh out of school (assuming of course they've even had any post secondary education in computing) with little or no real experience. As soon as those people get some experience, they immediately take another job that pays better and move on leaving the company with a constant turnover in employees...........just like a fast food joint.

Let's face facts folks, these are NOT the type of positions anybody views as a "career" so nobody stays with them for very long.

If you go to most any big electronics chain you get the same quality of technicians as they, like any other big chain, aren't concerned with support, only with sales.

If they gave a darn about support, they'd pay decent wages and hire tech's with experience and a brain.

This is why I always avoid chain stores and stick to computer companies that are smaller, usually family owned, and believe in supporting what they sell.


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#5
January 16, 2010 at 06:51:37

upstandingnetizen... I'll do better, but you could easily have found out for yourself (some not all include these businessmen high school drop-outs):

Richard Branson
James H. Clark
Jack Kent Cooke
Simon Cowell
Charles E. Culpepper
George Eastman
Henry Ford
Soichiro Honda
Ray Kroc
Marcus Loew
David H. Murdock
John D. Rockefeller
Vidal Sassoon
Alan Sugar
Dave Thomas


Better to remain silent and be thought a fool than to speak out and remove all doubt.
Abraham Lincoln


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#6
January 17, 2010 at 07:39:12

I can think of two really quickly:

Tara Jean Hart and Carl Karcher

Carl Karcher never even made it to High School. He dropped out in 8th grade, and did pretty darn good for himself.

Found this on a Google Search: These people didn't Graduate from College:

http://blogs.myspace.com/index.cfm?...

LIR


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#7
January 18, 2010 at 17:56:11

Is there three left to satisfy you?

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#8
January 18, 2010 at 18:07:08

Failure or success is purely personal.

To you the picture of success might be money... to others it might just be happiness.

The discussion will become quickly convoluted when the definitions of success or failure are pondered.

My point is I don't believe anyone needs to have a paid education to be successful (or competent for lack of a better word) with computers.

I would never suggest anyone take their PC's to particular places because of their reputation alone.... not because of the qualifications staff.

Is it so hard to realise that going to school for a higher education doesn't instantly qualify one as successful? I was doing my dual diploma with a person I personally wouldn't let near a computer with a barge pole and guess what.... they now hold diplomas in networking and systems administration.

Go figure.


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#9
January 18, 2010 at 21:23:40

you guys are idiots. why are you fighting about this?

to the original poster: thanks, i guess i won't call geek squad to come fix my pc!


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#10
January 21, 2010 at 09:01:20

I just repaired a compaq vista laptop that the Geek Squad really made a mess of. They wouldn't even fix it when the lady returned it, saying it was her user error.

What happened was, the magnifier was on the desk top and damned near made me sick from getting dizzy watching it as you moved around the cursor. Another thing on her desktop was the onscreen keyboard and all the crappy low space pop-ups etc....took me 3 hrs to get it running right as I had to do lots of registry fixes.

I finally got it running like a real PC without all the trash popping up. She was pretty thankful for that.

Another Geek Squad horror story.

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#11
January 27, 2010 at 14:36:51

christopher1971, I see you just joined computing.net. Are you a SPAMMER trying to promote that company? Kind've looks that way.

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#12
February 7, 2010 at 09:18:55

My first post here, was googling about quality of service at GeekSquad. I am a CompTIA A+ Certified IT Technician with my own repair business (one man shop, yep just me) just like you HAVE TO BE to work at GeekSquad. You have to have foundation level expertise to pass the test, they say 6 months real world. After HIGH SCHOOL I studied at an online school and also worked on my own PC for hands on experience, took me a year and a half. Having said that GeekSquad is way overpriced, I guess they have to pay for advertising and those VW Beetles somehow. I don't, I charge $35 an hour and actually have good customer service skills, unlike GeekSquad, which I've never used personally, but I have heard the horror stories from clients. I have surveyed them in person at BestBuy with phony questions just to see there responses and prices and the ones I talked to seem to have terrible interpersonal skills but there tech knowledge is OK, but tends to lean toward big dollar fixes. They also give you the used car dealer treatment when there trying to sell. Some clients have used them previously and the tech would seem to be in a rush, doing shoddy work. I do "complete" work, even if that means going past an agreed upon amount of time for the job, not charging for the extra time, and give them notes to avoid the problem in the future. After 2 years doing this most of my jobs are referrals. If I have multi-hour jobs past 3 hours or so, I usually give the client a discount off the $35 an hour because I'm appreciative and also I don't want to charge anywhere near what it costs to purchase a new PC only to fix the current one. You won't get service like that from a big box store. Anyone reading this I suggest looking up PC techs in the phone book, or even on Craigslist or other similar sites, "interviewing them on the phone or email", find a good one, and stick with them in the future. You won't be disappointed, OR BROKE =)

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#13
February 7, 2010 at 11:01:41

LOL...I may have you beat in prices and service. I advertise on craigslist and have done lots of repairs and installs. Trouble is, I set PC's up or clean them up so good, I only have a few repeat clients, EXCEPT for the ones that insist on going to porn sites. For those I do 1 free repair and then charge them for the next. Other than that, they do send me referals.

I believe that repairs should be a reasonable price and like you said MUCH less than having to buy another PC.
I spend the time and work on the PC's until they run at their best potential. Other shops don't, get em in....get em out.

Craigslist is a good place as MKBComputer stated.

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#14
February 7, 2010 at 22:48:31

About 15-20%% of my clients are repeat customers, usually businesses, or individuals who are expanding their systems regularly, such as upgrading or buying new devices. A couple of clients want help with everything, even things that they can easily search for the answer for, they just want someone else to do the work. Your right about having few repeats though, think about it, how often does someone have a "real" problem with a PC where you have to call a tech to figure out the answer, not very often, even with Windows, the blessed OS of PC repair techs everywhere. Trouble with Geek Squad is they charge you $150 an hour for tutoring, $200-400 for bringing your PC to them to fix, or worse yet having them come to you. Craigslist is a good place though, unfortunately I have to have six email accounts in order to top post there 3 times a day, which isn't really spamming, since its the same ad, whereas others have 10 different versions of the same ad, with the same phone number, ruining Craigslist and forcing people like me to have to top post in order not to be 40 deep 2 hours after posting. Having said that the best thing is to get a yellow page ad, and to supplement that by going door to door in industrial parks, speaking to the appropriate person and giving them your business card. I live in the SF Bay Area and there are literally thousands upon thousands of high-tech and other types of businesses here where you can walk door to door to a hundred businesses in just a couple of hours.

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#15
February 7, 2010 at 22:53:26

Oh, and I have had clients that do visit porn sites often, real often, tell you right out, thats why the virus is on their PC. I usually set up Ubuntu or Kubuntu in VirtualBox running on top of their Windows installation, then show them how to start it, how to use Firefox, and tell them to go to any site they want to, click on any link they want to, and never have to worry about getting a virus on their PC ever again, LOL

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#16
February 10, 2010 at 15:37:23

When I first thought of gowing to school to learn to work on computers, which I had already been doing with no training or real knowledge, it was suggested that I advertise and take the experience as it comes along with school. I have tried to shy away from that in as much as I like the idea of controling what I am doing I have run my own business in the past and found that at some point if business is good then you'll need help and I am not at all a trusting person when it comes to my business. I have not advertised other than by word of mouth and since Christmas I have been so swamped I have missed a bit of school. I have turned a few away because I didn't have space for the machine. Geek squad is a big part of this. I should be happy I am making good money, better than I have for a while now, and I am learning a good bit as well but all of the sudden I have my own business again and that kind of scares me. At some point I guess I will have to get legal and all ( get certified , get a license). I have only done a few in home repairs because the word that was put out there was " Oh just take it to him and he'll fix it and give ya a great deal.". I have no real hourly rate, I suppose I should think about one. I rather depends on the problem. How hard to fix, do I have to do trial and error because it is something I have no experience with ( I try not to charge for my lack of knowledge).

I spend a lot of time explaining what needs to be done and sometimes trying to keep them from nulling their warrenties by bringing it to me. The last thing I want to do is screw that up for them. Basically if they have no warrenty or the warrenty won't help I'll give it a shot. Had a rash of bad ethernet ports here lately it seems. I think 4 different Dells the port was bad and a couple HPs.

Likely


I want to go like my grandfather did. Peacefully in his sleep. Not screaming at the top of my lungs like the passengers in his car.

(\__/)
(='.'=)
(")_(")


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#17
February 10, 2010 at 20:56:24

I have set rates for virus removal and also for fresh installs or repair installs and they are very reasonable...IF they bring it to my place.

If I do it at their home I have to charge them traveling time and an hourly rate...they are better off dropping it off to me.

I service doctors offices, income tax companies plus every day house calls. I am self taught and take great pride in doing a real thorough job on a PC. Something that PC repair shops don't do. I don't charge clients if I can't fix it, and so far I've got a good track record....touch wood ;-)

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#18
February 14, 2010 at 17:32:32

I'm currently myself writing a business plan, and studying for my A+ cert, all of the things I know about computers I learned in my high school (which was a sort of technology and career school, where we had four industry clusters, one of which was IT, we also had a student run business period or SRB, where we'd do print and design jobs (where is where my background in photoshop came from) ID's, etc. I was a production manager, and assistant manager to a general manager who was a best friend of mine in that class, and it was almost like a real business just because of all the things you learned/did), I can tell you right now...Geek Squad is the last place I want to be working. Yeah, I'm not planning to go to college either, but I'd rather work on something I love instead of something someone else wants me to do. I hate how they over charge their customers myself. Correct me if I'm wrong but don't they charge 120-150 to upgrade RAM?..That is B.S. at it's finest.

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#19
March 4, 2010 at 18:04:45

Skill set in the IT world relies more on experience,and interpersonal. I have been an IT tech for 21 years. I remember the days of windows 3.1 and DOS and it requires IRQ and DMA settings. I am a CompTIA A+ ,Network+ ,Security+ and Microsoft Certified Professional. It makes me laugh how some techs put down Geek Squad. I work as a part time for Geek Squad and had to go thru a Geek Squad Computer Testing Quiz before they hire you. They will test you on Hardware ,OS, Virus/Spyware Removal and Networking. I passed 100% on all subjects. My background; I studied computers in vocational schools and CCNA (Network Engineering) in ECPI. Never Put down Geek Squad because not all techs are created equal. A good tech is someone who knows there limitations and Professionalism is a plus.

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#20
March 9, 2010 at 12:08:16

Of all my experieces with The Geek Squad, I've only had one of the 'Computer Repair' nature.
Mostly I'll have them install a TV or a stereo or something, and be a pretty happy customer.
Recently, i had a problem with my laptop and took it into the Geek Squad and it was a whole different experience.
They had my computer for a long time [nearly a week] and couldnt even give me a ballpark idea as to when it would be ready.
AND they charged me more money that I would of imagined possible.
I was shocked. How could this service be acceptable to the customers?!!

When I went to (FINALLY) pick up my computer I was waiting and began talking with another customer in the store. She sensed my tension and told me she'd had similar problems when it came to computer repairs (although she'd had good service when it came to other electronics) -- she told me about a site called Secure Remote Support.
I checked them out when my husband's computer crashed with a nasty virus and was impressed to find that their techs are very people oriented and VERY smart.
They solved my husband's computer problem much less than what the geek squad was asking.

Do your research, dont just go with the Geek Squad because they're backed by a bigger company. :]


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#21
March 9, 2010 at 19:43:54

@ Edwin1 I mean no disrespect by this but what I have seen from Geek Squad in this area has been anything but professionalism. For the most part right now they are paying my bills or rather there lack of ability is. They may be great techs and are just overwhelmed I don't know but there is no excuse for sending home a computer missing a harddrive or a processor. I have customers that have gotten each from them. Odd thing the invoices say the items were put in the computers and the units were tested. The customers were charged for this. Maybe it's not the Geek Squad maybe it's Best buy.

By the way I am not a tech. I had been attending classes but work has gotten in the way of that thanks in part to geek squad/best buy. I am just one person and I have never had someones computer for more than a week. Then I had to wait for parts that someone at best buy must have misplaced after they said they tested the system.

Likely


I want to go like my grandfather did. Peacefully in his sleep. Not screaming at the top of my lungs like the passengers in his car.

(\__/)
(='.'=)
(")_(")


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#22
March 10, 2010 at 21:14:05

They must be pretty good...I always had trouble testing a machine without a processor or hdd.

Skip
PST -8U


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#23
March 10, 2010 at 23:11:16

I have never gotten a computer missing both. I have had 6 missing a processor and 9 missing at least one harddrive. Yesterday I got one in that according to the invoice had 4 gigs of ram it only had 512mbs.

I am now concidering a business license not sure I want to stick my neck out there just yet though. I am getting so much work right now I guess I had better start looking at protecting myself though.

Likely


I want to go like my grandfather did. Peacefully in his sleep. Not screaming at the top of my lungs like the passengers in his car.

(\__/)
(='.'=)
(")_(")


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#24
March 11, 2010 at 01:19:49

What the hell; that's crazy! Someone stuffing their pockets? The GS store do anything about those machines?

Skip
PST -8U


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#25
March 11, 2010 at 08:54:02

I find the above stories about parts missing from PC's hard to believe. I guess if I saw it with my own eyes I would believe it.

I have had 6 missing a processor and 9 missing at least one harddrive. Yesterday I got one in that according to the invoice had 4 gigs of ram it only had 512mbs.

That sounds pretty amazing!

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#26
March 12, 2010 at 14:33:08

I have been told by a customer I sent back to Best Buy that they did have 2 "techs" stealing parts and are working with customers to make things right. When they come to me like this I tell them I can't do anything knowing that if I do they will not recover what they have spent or at least that is what I fear. There have been a couple that just said " I don't care fix it" those I deal with. One of my customers said there would be a story in the paper about the arrests but I haven't seen anything yet. I am curious to see just how much was stolen. I just can't imagine making enough off stolen parts to make a jail term worth while.

In my mind this makes the Geek Squad look a little better but I still don't care for their so called "optimization".

I called best buy about this myself the first time I found a missing harddrive and their csr more or less blew me off after that it was all down hill for them as far as I was concerned. They told me the customer must have removed it. Okay then why bring it too me? They are all told upfront I am not certified to do warrenty work for anyone so if I replace something they pay for it. It's not like they would get a free drive from me.

I have only spoken to a few of the customers I sent back to best buy for missing items and was told they replaced them, maybe I should try to contact the rest.

Likely


I want to go like my grandfather did. Peacefully in his sleep. Not screaming at the top of my lungs like the passengers in his car.

(\__/)
(='.'=)
(")_(")


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#27
March 19, 2010 at 14:50:57

Hey likely are you in Pensacola? I am in Ft.Walton and saw on the news last night that an employee at the best buy in pensacola got caught stealing stuff and selling it on E-Bay. The story didn't say if it was a geek squad tech or not just an employee.

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#28
April 3, 2010 at 08:06:06

I am responding to how poor the customer service is at Geek
Squad. I had an home theater installation scheduled from 8-
12:00. I tried to be pro active and call to confirm at 10:30
someone one was coming before 12:00. I was told they
could not contact the tech until his time had past for arrival.
But did tell me he/she would give me a call 30 prior to the
arrival. So at 11:35 I called back and "no customer service"
said he would be there in 20 minutes. Well a hour later I
called back and they told me he fell behind on his first install
and his ETA would be 3:00 p.m. At that time I realized I was
dealing with a compnay that had no respect for me or my
time so I cancelled the appoint and got a refund. ****Note I
had to pay up front**** I did a search on line for another
company. I picked a company based on customer reviews
and I was very happy with the out come. On time and great
customer service.

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#29
April 22, 2010 at 11:12:08

Within the walls of Geek Squad City, a computer repair facility in Brooks Kentucky

You are in Kentucky, you shouldn't expect anything but a person with a 6th grade education, one who's missing all his/her front teeth, has a mullet, and where's flannel 24/7. In fact if you live in TN, SC, NC, KY, or GA, you should expect nothing more.

And in Geek Squad's defense, these poor saps only make around $8.00 an hour (or less). If I did that kind of work for $8 lousy dollars an hour you can bet I would perform just as bad.

PowerMac 9600(1 ghz G4)
512mb RAM
50gb SCSI
ATi 9200 PCI


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#30
April 22, 2010 at 11:55:00

I believe you would.

Likely


I want to go like my grandfather did. Peacefully in his sleep. Not screaming at the top of my lungs like the passengers in his car.

(\__/)
(='.'=)
(")_(")


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#31
June 27, 2010 at 20:37:22

If you are stupid enough to take your computer to some retail repair desk, then you might deserve to have it butchered.

I mean, years of stories about retail store repair horrors -- regardless of the chain -- have painted a recurring theme: it's apparently impossible to put together a quality, competent operation and remain profitable in the current environment.

I don't know all the reasons why, but that sure seems to be the case.

640K is plenty.


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#32
June 28, 2010 at 06:35:00

'You are in Kentucky, you shouldn't expect anything but a person with a 6th grade education, one who's missing all his/her front teeth, has a mullet, and where's flannel 24/7. In fact if you live in TN, SC, NC, KY, or GA, you should expect nothing more.'

I can just imagine what your race is Outlander, you sound pretty prejudiced, are you an OGRE?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#33
June 28, 2010 at 09:26:59

"In fact if you live in TN, SC, NC, KY, or GA, you should expect nothing more."

Outlander, did you not think that some of us who frequent this forum may actually reside in one of those states...

"Channeling the spirit of jboy..."


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#34
June 28, 2010 at 11:01:54

He left Arkansas out and I was born in Arkansas. I feel slighted.

@Outlander...next time you meet someone named Bubba, I suggest you run. Your and his idea of "Water Sports" may just be different.

Skip
Audares Juvo


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#35
June 28, 2010 at 11:04:03

I find it curious that the original poster has made no reply or any other post in the Lounge or any other forum on computing.net.
The only post listed is this one.

Sounds like a disgruntled past employee.

I have never had the occasion to use Geek Squad.

MIKE

http://www.skeptic.com/


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#36
June 28, 2010 at 12:49:17

good point Mike ;-)

Actually I think Outlander is a TROLL- would be cool if he ran into Bubba!

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#37
June 28, 2010 at 17:21:50

Being a flannel wearing, mullet having, highschool dropout from Florida (born in California) I am more than a little pissed that I have been left out. Still don't like bust buy though.

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#38
June 28, 2010 at 19:49:32

Actually I think Outlander is a TROLL- would be cool if he ran into Bubba!

keep it up.

PowerMac 9600(1 ghz G4)
512mb RAM
50gb SCSI
ATi 9200 PCI


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#39
June 28, 2010 at 19:51:47

There's a good chance we will.

Skip
Audares Juvo


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#40
June 28, 2010 at 20:29:23

'Actually I think Outlander is a TROLL- would be cool if he ran into Bubba!

keep it up.'

OMG....is it a psycho TROLL????

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#41
June 29, 2010 at 17:27:21

"OMG....is it a psycho TROLL????"

Who cares...I'm a trigger happy nut case.

Skip
Audares Juvo


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#42
June 29, 2010 at 17:34:39

LOL, now that is Funny Skip!

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#43
July 2, 2010 at 22:33:58

I'm only 17 and I run my own computer repair business (I started
it 4 years ago) and most of my customers come to me with bad
experiences with Geek Squad and leave me with huge thanks. I
take customer satisfaction as my number one priority, and I
have never had a customer leave angry.

Geek Squad is a shame to tech support. I can't even be in a
Best Buy without feeling sorry for the people that get tricked into
unneeded and overpriced services.


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#44
July 4, 2010 at 20:31:47

Some advice: Before taking your computer to a repair shop, find a friend who knows what they are doing.

My moms friends come to me to fix their computers, and, I can do it faster than the computer shop. I am only 13, and I am gone from 7:30 AM - 7:00 Pm. every day. My friend had a bad experience with a local computer shop. They told him they only do computer work, they don't sell anything. He was wearing a certification badge he got for completing a repair class. The company actually does sell stuff though.


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#45
July 7, 2010 at 14:38:27

A friend called me today to ask if I knew anthing about best buy. I simply suggested shopping elswhere like maybe a guy selling electronics out of his trunk in a dark ally. He tells me he went to best buy and purchased a computer, an HP tower only, last night. He said he got it home, plugged in his stuff, and attempted to turn it on. He said nothing at all happened. He unplugged everything to make sure he did it right and noticed it smelled funny. So he calls best buy and he is told that he can bring it back and the goone squad will check it out. He does so, they do so and tell him it was just a loose connection from the psu to the MB. Again het gets it home and the same thing happens. I opened it today to see what appears to be fire damage. There are burned exposed wires, a small section of the MB that is blackened, what looks like exploded diodes to me. Garnted I am not that expireinced when it comes to computers so I could be a bit off but I have used a lighter to bare and splice many wires in my day and these wires look like they were bared by flame. Oh the underside of the psu looks pretty well blackened as well. I told him to take it back. He paid cash so he should demand cash and shop elswhere.

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#46
July 11, 2010 at 00:32:06

Hi folks,
I recently had the Geek Squad remove some malware from my computer that I wasn't able to remove myself. When I returned home, I noticed "files and settings transfer wizard," windows media player, windows messenger, etc. in the list of recently used programs. Would they need to use these programs in order to run diagnostics and remove malware from my computer, or were they doing stuff they were not supposed to be doing (like messing around in my personal files and copying them)? I know a smart person would have burned their personal files to a CD and deleted them before taking the computer to Geek Squad, but I'm not that smart! Any help would be appreciated. Thanks.

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#47
July 11, 2010 at 05:55:11

hardrocker

In the business we call that smell the "magic smoke" smell. Magic smoke is created when something electrical fries.

If you can actually see evidence of burnt wires etc, then definitely take it back and get your $$$ back.

I've been into computers for a long long time and I learned very early to never do any real business with Best Buy or Future Shop other 'electronic stores' like them. They're ok for buying software or the odd card but if you want real service and support, pay a couple extra dollars and find a mom and pop type computer store that's been in business for a few years and has a good reputation with their customers.

If a store sells anything but computers, computer parts and computer peripherals it is by definition NOT a Computer Store, it's an electronics store and guys like me don't work at Best Buy but you can find us on the bench in a real Computer Store.

The one computer store I did business with back where I was living 8 years ago knew me and I knew them quite well. I went to build a PC for my wife so I bought all the parts there. The motherboard was bad out of the box. I went and exchanged the bad one and brought the new one home, installed and tested and the PC was still doing the same thing. Troubleshooting pointed at a bad mobo again so I took the whole tower in to their store in case they decided to question my abilities to diagnose. This store was owned by a Chinese couple. The wife looked at me and said, "Curt, you didn't have to go to the trouble, we know you, if you say it's the mobo, it's the mobo." She not only gave me a new mobo instantly but told me to install it at their store on their bench using their tools so I could be sure everything worked properly before I went home (I lived on an acreage 30 miles out of the city).

You DO NOT get that kind of service and support from any electronics store. You're lucky to get your PC back in a week if you have to take it in for repairs.

So my advice to you and your friend is find a reputable Computer Store near you that's been in business for a while and built up a reputation. Go in, introduce yourself to the owners and spend some time, ask some questions and get to know them enough that they recognize your face. In the future, it will benefit you to always go back there.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#48
July 11, 2010 at 10:55:04

My friend did take it back and demand a refund. At first they said they would not take it back because he opened it up but after he complained loud enough they changed their minds. He said they tried everything to avoid giving him cash. He said it took all he had to keep from hitting the kid that offered him store credit. Then they asked for his credit card. He asked why. The kid said so he could process the refund that could take over two weeks. His reply was simple enough. It took me less than one minute to pay cash you have that long to give me the cash or present the store manager. They actually tried to explain that they can not give cash back. He said he was calling the police and a local news station. He was walking out with cash in hand in under five minutes.

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