|There's nothing explicitly illegal with aggressive marketing & the practice is not uncommon in the business world. It is your responsibility as the consumer to educate & protect yourself to avoid inconveniences such as the above.|
Why do they get away with such practices? They have a loophole: EULA.
Very rarely do people pay attention to what is being agreed to when installing an application, or, read their EULAs & they are aware of this innate consumer weakness. So; why not exploit it to the legal max, since it's not really their obligation to make sure people do.
I would not recommend wasting your time with Worst Buy arguing over company policies: companies don't typically take callers with such concerns seriously. I'm sure they have proof of you -- directly or indirectly -- authorizing the transaction: remember, their EULA is drafted by attorneys. You can rant, but your focus should be on getting your money back without expending anymore than the least amount of effort necessary & you seem to have negotiated that, even though, it falls short of your expectation.
Next time though, put the transaction on a credit card. You can file a dispute with them directly & get the charge(s) dropped immediately, while you iron things out with Webroot.
I do suggest calling Webroot @ 1-866-612-4227, they are open Monday through Friday, 7:00 am to 6:00pm (Mountain Time.) Be sure to talk to a live operator at the renewal queue -- don't choose the cancellation queue -- about your subscription. They should be able to delete or cancel your subscription & issue an immediate credit.
Just be more proactive in the future & remember, no one's looking out for you.
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