Paypal claims to have a great buyer protection plan, I myself think it stinks. I won a refurbished PC, paid for it and the shipping through paypal. The PC arrived DOA so this is where it starts. I contacted the seller and he agreed to refund me all the charges, BUT, I had to pay $25 from my own pocket to get my refund. I think that is hogwash. Spend $150 on a PC, return it and have to swallow the return shipping charges. So in essence you lose $25 when you get the $150 refund.... Actually the seller sells you a dead PC, you get a complete refund and the ordeal costs you $25 and you have nothing to show for it. I really think that is wrong. What do you think? Paypal says they do their part by getting you back the initial investment, but then says I am crap out of luck because I had to pay for the return shipping of the item. I think it's much safer just to pay by CC and if something happens, they look after it, at least I know Visa will.

hi yes it seems bad, but what your forgetting is the item is second hand, ie its lifespan is indeterminate, so as its refurbished it doesnt really come with the 'as new guarantee'. ie It could go pop at any time. & Sold by the seller to the best of 'his knowledge' that it works he's being honest if he sent you a block of wood, well thats different matter. Also Its been through transit to get to you, hey lets face it have you ever seen a 'carefull' warehouse loader hand ballingboxes into a van? and its reasonable that as the seller has accepted it back, yay! he's actually a decent business, some just laugh and walk away. the grind is just contractually its returned at your expense, think of it as the cost returning an item to a store is your time and petrol/gas, shops dont pay you do they? its not that bad you just got a tad unlucky. all distance selling is pot luck as its not face to face over the counter , put it down to experience. ive used fleabay to buy memory from the USA sent here to UK , ijust paid some unknown bloke a hundred quid , he couldve been Al Capone for all i know lol. but it turned up ok maybe Al's moving ram these days :)

Don't blame PayPal, they had nothing to do with it. Not sure what you expected in the way of a $150 computer, but you get what you pay for. If it didn't meet the seller's description, then you should have filed a claim with Paypal if the seller refused to refund your money. If it was what was described, then you were in the wrong to request a refund. I think the seller went above and beyond in this instance. "So won’t you give this man his wings What a shame To have to beg you to see We’re not all the same What a shame" - Shinedown

Jennifer, I have been watching you in the posts lately. You seem pretty agressive in many ways and I just wonder how old you are? If you would read the OP of this thread you would understand more and not jump to conclusions like you ALWAYS seem to do. At times your replies in the post look like you may have an investment in computing.net. That's just my opinion Also, it looks like you have never bought anything from Ebay and you don't know what it's like to spend money and have nothing to show for it. In essence maybe you would enjoy spending $150 and then getting it back, but also had to pay $25 to get it back so you lost $25 and NOTHING to show for it. I guess what I'm saying is that Paypal might want to structure a no-loss refund policy, after all, they origionated in Ebay. At least that would be nice and the customer wouldn't feel ripped off. As it stands now, Paypal agreed to pay 1/2 of the return shipping of the item, just goes to show it can be negotiated.

I have been a member of eBay for over ten years. In that time, I have completed well over 1,000 transactions, as a buyer and as a seller. If a claim is filed with Paypal, an investigative process is followed. When it's been necessary for me to file a claim as a buyer (usually because the seller was booted off eBay and the transaction/auction was cancelled), I've ALWAYS recouped my full payment. As far as the suggestion you use a Credit Card and Dispute the transaction with the Credit Card company, that goes against the agreement one makes when accepting Paypal's terms of use. My guess is you think I'm "aggressive" because I'm a woman who's willing to speak her mind. I don't see many people calling the men names when they are assertive and tell it like it is. I don't name-call, nor do I attack individuals. I simply state things the way I see them or know them to be. Have a great day. :) "So won’t you give this man his wings What a shame To have to beg you to see We’re not all the same What a shame" - Shinedown

Sasquach I don't know why you asked how old Jennifer is. It also is kinda out of line with forum etiquettes. Let me ask you this: Does age really matters more than the top quality of answers she consistently provided over the years? Also you wrote ... At times your replies in the post look like you may have an investment in computing.net. Your assumption is totally wrong. None of us have an investment in this site. We are here only because we enjoy helping others and each others. It's better than dropwning ourselvdes in bars. i_Xp/VistaUser

Sasquach I always try to put myself in the other persons shoes. Assume the computer worked when the seller shipped it. Is it fair the seller refund shipping charges to you? The unit may have been damaged in transit. Or there may be a loose cable somewhere. Have you even opened the case and looked? You came here looking for someone to agree with you and you didn't find that. Don't attack folks here for having a difference of opinion. Personally, I wouldn't consider buying computer components from ebay myself. The only thing I have aver bought from ebay were some used garden tractor parts that are not available from any other source. When dealing with strangers it is buyer beware. I think you are lucky the seller is willing to refund the purchase price. My guess is they are pretty sure the computer is NOT defective and that something jarred loose during shipping. Did you even discuss that possibility with the seller? BTW, your handle here is telling.