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Dear Christopher T Garrett,
Thank you for contacting Acer America. I’ll be happy to assist you with the webcam issue.
Christopher, please be informed that Answers by Acer is not a free support and it was clearly mentioned in our previous emails that it is a fee based support.
To resolve this issue, you may call Answers by Acer which is a fee based support. As you are an out of warranty customer, our scope of support is limited.
You may call 1.866-621-2237. Calling cards are available for 30 minutes ($59.99), 90 minutes ($129.99), or 15 issues ($199.99) and the validity will be 1 year.
For further clarifications please feel free to visit our web site http://www.acerpanam.com/
Thank you for contacting Acer,
Have a great day!Respectfully,
Acer America
Online Technical SupportIt is not a free support but a free based? That doese not make sense to me.
Jesus Loves You!
Keyboard not detected. Hit F1 to Continue. BREAKFAST.SYS HALTED Cerial port not Responding!!
Why did you contacted Acer? Acer Corporate DOES NOT sell directly to the public. What you SHOULD have done is gone back to the retailer that sold you the product.
i_Xp/VistaUser
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I contacted Acer because they are the manufacor. That webcam issues seems to be on alot of Acers. I aucually did contact Wal-Mart product care. It is still under warranty with Wal-Mart. It is in a repair center and they say it is corrupted OS and drivers. How can that be when I just recovered the OS with the recovery CD'S also downloaded updated drivers from Acer. But my question has not been answered. Doese it make sense? Free is free right?
Jesus Loves You!
Keyboard not detected. Hit F1 to Continue. BREAKFAST.SYS HALTED Cerial port not Responding!!
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I'm confused by your question: Free is free right?
In your OP you included this statement:
...please be informed that Answers by Acer is not a free support and it was clearly mentioned in our previous emails that it is a fee based support.
"Fee based" means it's not free, it means you pay a fee - i.e. money.
The last line of your OP says:
It is not a free support but a free based? That doese not make sense to me.
You do realize that they said fee based and you wrote free based, don't you?
What doesn't make sense?
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Ok W.O.W Looks like I am the idiot! L.O.L I did not notice the r is missing in fee if it was there it would spell free. I need glasses.
Jesus Loves You!
Keyboard not detected. Hit F1 to Continue. BREAKFAST.SYS HALTED Cerial port not Responding!!
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ChrisG
The reason why OEM computers are as cheap as they are is because the OS is linked to the computer so it is a very limited license that can't be moved to a differnt computer.
Additionally, the margins are so small that if you make two warranty inquiries they start losing money form that point forward.
So, the old addage that you get what you pay for applies in this case.
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Are those prices are outrageous though?
Calling cards are available for 30 minutes ($59.99), 90 minutes ($129.99), or 15 issues ($199.99)
Calling cards are available for 30 minutes (Left arm), 90 minutes (Left arm + Left leg), or 15 issues (Chuck in a left testicle too)
Are these prices for what would be scripted help desk responses? If they're not... I imagine the few compulsory hoops you have to jump through at the start would be... this would probably be the first 20 min of your calling card gobbled up.
I admit I am not at all familiar with IT support pricing... but for these kind of prices I would at least like the last option of 15 issues ($199.99) to read 15 resolved issues ($199.99). This would reflect their own confidence in the prices they charge.
I'm assuming these prices are quoted to their home use customer base and not business.
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$2/minute is pretty standard tech support charges. Most users of this site try to fix things for themselves and just need some help.
This forum is not the right place to help you with any problems.
Post a question in the hardware forum if you feel it is a hardware issue. Be sure to supply all the requested information.
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Fee Based Support is as old as John McCain!
If they didn't have those "outrageous" pricing, most of the tech support calls would be tied up fixing broken CD/DVDROM cup holders ... LOL
They have to weed out the klutzes.
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OMG. I was like . when Razor said "You seem to be reading "fee" as "free."
I checked it & i actually read it as Free too hahah! How strange !
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