tried to reinstale zonealarm but missing dll file vsnetutils what do I do?

hello i would try completely removeing zap and than reinstall it.if it was partally removed that might be your problem. heres how 2 completely remove it.it should install noproblem after this. have a nice day 1. Uninstalling ZoneAlarm Pro If you want to uninstall ZoneAlarm Pro, first run the Uninstaller program: click on the Start menu|Programs|ZoneAlarm|Uninstall ZoneAlarm Pro menu item. You can uninstall the program manually by removing the following files and registry entries. 2. Files installed with ZoneAlarm Pro: C:\Program Files\Zone Labs\ZoneAlarm\ UNWISE.EXE Readme.txt License.txt zapro.exe zonealarm.exe zoneband.dll INSTALL.LOG is also installed C:\Program Files\Zone Labs\ZoneAlarm\Help\ ZoneAlarmProHelp*.htm ZoneAlarmProInfo.htm Images\*.* C:\Windows\System\ vsdata.dll vsdata95.vxd vsmonapi.dll vsnetutils.dll vspubapi.dll vsutil.dll C:\Windows\System\Zone Labs html.tdr minilog.exe vsmon.exe vsruledb.dll vsdb.dll C:\Windows\Internet logs: ZALog.txt Iamdb.rdb .ldb (where is your computer name) 3. Windows files updated by ZoneAlarm Pro (Should NOT be removed during uninstall!) C:\WINNT\System\ msvcrt.dll psapi.dll 4. Shortcuts created by ZoneAlarm Pro C:\Windows\Profiles\(user name i.e. kivuh)\Start Menu\Programs \Zone Labs\ZoneAlarm Pro.lnk \Zone Labs\Uninstall ZoneAlarm Pro.lnk \Zone Labs\Readme.lnk C:\Windows\All Users\Start menu\Programs \Startup\ZoneAlarm Pro.lnk 5. Registry Entries Important Advisory: Deleting registry entries incorrectly may cause serious problems to your operating system (OS) which may necessitate the need to reinstall the OS. Please make sure you are able to perform these deletions correctly before you decide to edit the entries. For information about how to edit the registry in Windows Me, type "regedit.exe" from a command prompt. Click "Help," then "Help Topic." Click "Changing Keys and Values." Note that you should back up the registry before you edit it. The following key contains information needed by the uninstaller: Key: HKEY_LOCAL_MACHINE\Software\Zone Labs and all its subkeys and values. Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm Pro If your system is running Windows Me these registry items starts the services required for ZoneAlarm Pro: Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunService Value: MiniLog and Value: TrueVector Under Windows Me, these values are added to the Shared DLLs database: This is a database that contains a long list of values, but only these values are related to ZoneAlarm Pro and TrueVector: Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDLLs Values: C:\Windows\System\vsdata.dll C:\Windows\System\vsdata95.vxd C:\Windows\System\vsmonapi.dll C:\Windows\System\vsnetutils.dll C:\Windows\System\vsnetu.dll C:\Windows\System\vspubapi.dll C:\Windows\System\vsutil.dll C:\Windows\System\Zone Labs\html.tdr C:\Windows\System\Zone Labs\vsdb.dll C:\Windows\System\Zone Labs\minilog.exe C:\Windows\System\Zone Labs\vsmon.exe C:\Windows\System\Zone Labs\vsruledb.dll For each user who has run ZoneAlarm Pro, there are registry keys in Key: HKEY_CURRENT_USER\Software\Zone Labs The following keys allow the user to modify the sound that is played when there is an alert through use of the Control Panel Sounds applet: Key: HKEY_CURRENT_USER\AppEvents\EventLabels\InternetAlert Key: HKEY_CURRENT_USER\AppEvents\Schemes\Apps\.Default\InternetAlert\.current On Windows Me systems, the following keys tell Windows the ZoneAlarm Pro Desk Band is a part of ZoneAlarm Pro: Key: HKEY_CLASSES_ROOT\CLSID\{long string of characters}\InprocServer32 Value: C:\Program Files\Zone Labs\ZoneAlarm\zoneband.dll The string of characters will vary from system to system. There is a registry key for the extension of every attachment that ZoneAlarm Pro quarantines (.vbs, for example). This can be found in: Key: HKEY_CLASSES_ROOT Value: ZAMailSafeExt: REG_SZ: {renamed extension -- zl9, for example)

All I had was the free version do I go throu the same steps anyways? Thanks for your response. George

helo you could just uninstall and goto start run type regedit, goto hkey curant user,soft ware, and right click on zone alarm,chose delete.close that box back,goto hkey loacal machine,soft ware and do the same. than try reinstalling the free zone alarm. you allso might try redownloading a new copy of it.to make sure its all there. if this dont work do the complete removel as showen above. have a nice day

hey wawadave thanks alot for everything. Really appreciate all the info. Take care and hope you have a good day as well. Read ya later I hope.

If your vsnetutils.dll is missing and ZA tells you this when you try to reinstall, do the installation anyway then SHUT DOWN the computer. When you turn on, answer those 7 questions it gives ya and then start ZA. Check that the security levels are set to low and then you'll find you have full internet access again!

unwittingly I uninstalled free ZA to help network a 2nd pc and have lost the dll's on the first pc and it cannot access internet and when I try to redownload, it says the files are missing. What can I do to get back online?? I no longer need ZA, I am behind a router now. HELP PLEASE!