Hello, i have a question regarding Zone alarm. I had ZA and uninstalled it succesfully. I deleted it from "remove programs" and even disabled it from the msconfig startup list as well. never had a problem after that really.

She is telling me that she cant run any file sharing program (IE KaZaA, morph). I told her there must be a file left on her computer, or the true vector wasnt deleted. i dont access to her computer to do this, and i was just wondering if i could have a little advice.

Have i missed something or is it just her system? Any advice?

if you want to remove it throughly try this:

1. Uninstalling ZoneAlarm Pro
If you want to uninstall ZoneAlarm Pro, first run the Uninstaller program: click on the Start menu|Programs|ZoneAlarm|Uninstall ZoneAlarm Pro menu item.
You can uninstall the program manually by removing the following files and registry entries.
2. Files installed with ZoneAlarm Pro:
C:\Program Files\Zone Labs\ZoneAlarm\
UNWISE.EXE
Readme.txt
License.txt
zapro.exe
zonealarm.exe
zoneband.dll
INSTALL.LOG is also installed
C:\Program Files\Zone Labs\ZoneAlarm\Help\
ZoneAlarmProHelp*.htm
ZoneAlarmProInfo.htm
Images\*.*
C:\Windows\System\
vsdata.dll
vsdata95.vxd
vsmonapi.dll
vsnetutils.dll
vspubapi.dll
vsutil.dll
C:\Windows\System\Zone Labs
html.tdr
minilog.exe
vsmon.exe
vsruledb.dll
vsdb.dll
C:\Windows\Internet logs:
ZALog.txt
Iamdb.rdb
.ldb (where is your computer name)
3. Windows files updated by ZoneAlarm Pro (Should NOT be removed during uninstall!)
C:\WINNT\System\
msvcrt.dll
psapi.dll
4. Shortcuts created by ZoneAlarm Pro
C:\Windows\Profiles\(user name i.e. kivuh)\Start Menu\Programs
\Zone Labs\ZoneAlarm Pro.lnk
\Zone Labs\Uninstall ZoneAlarm Pro.lnk
\Zone Labs\Readme.lnk
C:\Windows\All Users\Start menu\Programs
\Startup\ZoneAlarm Pro.lnk
5. Registry Entries
Important Advisory: Deleting registry entries incorrectly may cause serious problems to your operating system (OS) which may necessitate the need to reinstall the OS. Please make sure you are able to perform these deletions correctly before you decide to edit the entries.
For information about how to edit the registry in Windows Me, type "regedit.exe" from a command prompt. Click "Help," then "Help Topic." Click "Changing Keys and Values."
Note that you should back up the registry before you edit it.
The following key contains information needed by the uninstaller:
Key: HKEY_LOCAL_MACHINE\Software\Zone Labs and all its subkeys and values.
Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm Pro
If your system is running Windows Me these registry items starts the services required for ZoneAlarm Pro:
Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunService
Value: MiniLog and Value: TrueVector
Under Windows Me, these values are added to the Shared DLLs database:
This is a database that contains a long list of values, but only these values are related to ZoneAlarm Pro and TrueVector:
Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDLLs
Values:
C:\Windows\System\vsdata.dll
C:\Windows\System\vsdata95.vxd
C:\Windows\System\vsmonapi.dll
C:\Windows\System\vsnetutils.dll
C:\Windows\System\vsnetu.dll
C:\Windows\System\vspubapi.dll
C:\Windows\System\vsutil.dll
C:\Windows\System\Zone Labs\html.tdr
C:\Windows\System\Zone Labs\vsdb.dll
C:\Windows\System\Zone Labs\minilog.exe
C:\Windows\System\Zone Labs\vsmon.exe
C:\Windows\System\Zone Labs\vsruledb.dll
For each user who has run ZoneAlarm Pro, there are registry keys in
Key: HKEY_CURRENT_USER\Software\Zone Labs
The following keys allow the user to modify the sound that is played when there is an alert through use of the Control Panel Sounds applet:
Key: HKEY_CURRENT_USER\AppEvents\EventLabels\InternetAlert
Key: HKEY_CURRENT_USER\AppEvents\Schemes\Apps\.Default\InternetAlert\.current
On Windows Me systems, the following keys tell Windows the ZoneAlarm Pro Desk Band is a part of ZoneAlarm Pro:
Key: HKEY_CLASSES_ROOT\CLSID\{long string of characters}\InprocServer32
Value: C:\Program Files\Zone Labs\ZoneAlarm\zoneband.dll
The string of characters will vary from system to system.
There is a registry key for the extension of every attachment that ZoneAlarm Pro quarantines (.vbs, for example). This can be found in:
Key: HKEY_CLASSES_ROOT
Value: ZAMailSafeExt: REG_SZ: {renamed extension -- zl9, for example)

Make sure HIDDEN FILES ARE SHOWN is checked and then search each of the above names/file names fro ZA dn then delete what's left.
And geft REGCLEANER from www.jv16.org and it will examine your registry easily and you can finish the UNINSTALL.
Or maybe it's done and there is another problem.
Like, maybe if she has a firewall or her Internet Explorer settings.

Almost sounds like you did another uninstall that took out those shared files (virus program). Or ran a spyware program like Ad Aware or the like? It could make Kazaa and Morpheus (not as likely with Morpheus) not work properly.