yahoo spam email won't delete!

Microsoft Winhome prem 7 sp1 64bit eng 3...
August 27, 2014 at 00:42:26
Specs: Windows 7
hi there, i have received what i think is spam email which i cannot delete from my inbox at all. the email message is set to not even let you tick any box which marks it as spam etc. or delete it. it appears in the trash list but still stays at the top of the inbox mail!

they have no contact phone number. everything refers you back to their site. there's an auto link to an email address:

question asked at tech support here's the site link?? :

any clues?
p.s. they're on face book, still no contact phone number

See More: yahoo spam email wont delete!

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August 27, 2014 at 05:20:39
I had the same problem when I upgraded to the latest version of Yahoo mail etc.. Emails from Yahoo support (they actually replied to my query and complaints...) advised that if one pays for Yahoo mail those pest emails can be blocked/deleted etc..

Otherwise one has to put with them, as Yahgoo makes money from the senders of those emails... From which is apparent that yahoo sell on account details to third-parties.

I think I also used adblock software to same end; before reverting to an earlier version of Yaghoo (for Mac in this case).

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August 27, 2014 at 09:04:46
thanks for the trvlr,
wow! well that's really annoying of yahoo though i haven't upgraded new yahoo for ages.
i was referred to info/links to block ads from the spammer! yahoo tech help on face book were not much help posting the same msg every time i commented.

Having trouble accessing your Yahoo account? (THAT WAS NOT MY PROB/QUESTION)

please open a Support Incident with our Account team, who will be able to assist with your account issue:

A customer care representative will email you via your alternate email address you submitted in the form.
(If you don't have an alternate email configured on your account, or it's no longer accessible, you can use *any* email in the alternate email address field).

If you cannot remember the exact answer to the security question, list any current or past answers that may apply, or type in "I don't know" and you should be able to "Create a Request".
Need some help with the form? Follow our guide here:

Don't have an alternate email address to provide on the form? please call 800-318-0612 for Account Verification support. Outside the U.S. you can call, 00 + 1 408-916-2100. Thank you.

message edited by SammiJ

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August 27, 2014 at 09:05:57
ALSO now i'm getting a warning sign when i sign into my yahoo acct saying it is an un - secure site? but if i ignore it and click on my yahoo mail tab the acct is already open.

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Related Solutions

August 27, 2014 at 15:15:29
Yahoo support isn't known for its speed of response... I think reply to my inquiries took a wee while; but at least they did respond.

You might consider un-installing current version of Yahoo and then installing the previous version?

Check what version you have at present; then goole etc. for an earlier version. Yahoo likely will not have anything other than the latest on their download site; but the earlier versions are out there on other sites.

If you have set your computer to remember your login details for any given site, then when you click on its icon or whatever to run/open that programme it will automatically open it from the login page; regardless of any warnings - which presumably you click your way past? But it will usually at least show the login page (details entered already) prior to actually opening the site (in this case yahoo all).

I would (presuming you do have an alternative email account besides your yahoo account) email them again and include your references to unsecured site etc. as well as re-iterating your problems with the junk/spam emails...

I used a hotmail account for their replies. Now of course unless you have an "olde" hotmail account you are obliged to create/use an account instead.

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August 28, 2014 at 01:35:29
hi trvlr,

i got a response from them today which is as you previously said all about them selling ads.
they didn't recommend installing any ad blockers etc.

"The "Sponsored" ads that appear at the top of your inbox are advertisements, not another email or spam. Read on to learn more about these ads. We've spent a lot of time developing our ads so that they're seamless to the user experience. The new advertising format you see in Yahoo Mail is called Yahoo Stream Ads.
These ads are clearly marked and seamlessly integrated with the content of a page. As such, the advertisement you're seeing in Yahoo Mail isn't an email or even spam, but a text link ad..."

"As Yahoo Mail is a completely free service, we rely on advertising revenue to be able to offer this service. Our Yahoo Mail experience continues to offer users a fast, safe and beautiful experience across all devices.
In addition to this, we're always looking for ways to improve Yahoo Mail, and we want to hear from you!

Let us know what you're thinking. We've created a feedback forum where you can leave your suggestions and comments for our product teams.

hmmnn so they're looking fwd to hearing back from me. .'what am i thinking'? .. suggestion: take the ads out of our inboxes and put them at the side of the screen! ??

i do have an alternate email address which the face book forum said yahoo help would email me there but they're emailing me to my yahoo account.

hey if i do uninstall urrent version of Yahoo and try installing the previous version.. .would i lose all my contacts and emails and folders?


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August 28, 2014 at 02:14:14
Yahoo, ptooey! I thought that was for old ladies. And people laugh at me because I still use AOL. . .

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide.

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August 28, 2014 at 03:11:58
haha DAVEINCAPS, i like(d) yahoo.. prefer it to hotmail, especially now that microsoft has taken it over! i can't seem to make that account work for me at all. sort of over it!

i have a gmail account but i truly hate gmail ..arrgh i can't see anything properly there.. it's all a bit harder on the eyes and concentration somehow. maybe a personal thing, poor eyesight etc.

best of all is my personal isp account via microsoft outlook.. but .. yeah i still want my yahoo to work.

the whole notion of : Yahoo Stream Ads. which
" ... are clearly marked and seamlessly integrated with the content of a page. "

umm yeah if i wanna have ads in my face i can watch tellie. how many of those stream ads will we end up having sitting in the inbox? even if you wanted to click on one they may not be safe sites!

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August 28, 2014 at 04:21:44
I use an ad blocker to some effect I know (for Yahoo for Mac). I'm using version 3.02 for the Mac OS. I do not get the ads... Oddly I thought I'd reverted my Yahoo for Mac to an earlier version.. but it seems not (at least on the iMac I'm using. May have reverted on my Macbook - must check there. I know I reverted to an earlier Yahoo chat version due to problems with that app...

Regardless I dop not receive those irritating email/spams... at present.

Whatever the suggestions from "us" Yahoo will likely persist and try to force everyone to pay for ad free mail... or else we are left to tolerate the nuisances...

I think I may also have unsubscribed (opted out) of an assortment of default settings to do with assorted ads etc;

There is place to do this (accessed via yahoo mail) under the icon (top right of menu bar) that resembles a segmented nut? It has a list of items that includes themes, settings etc. and "about our ads..." The last one being where I recall one can dig around and "unsubscribe" to most of the imposed junk...

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August 28, 2014 at 04:30:59
oh that's interesting trvlr! i thought i had tweaked those settings pretty well, i will go have another look.
back later

ah hahh!!

"Manage interest-based advertising categories, or opt-out of all categories, from Yahoo"

sneaky buggers! and YET... they apparently do give you an OPT out option...?

Yahoo!7 offers you the choice to opt out of receiving interest-based content and advertising. If you opt out, your information will not be appended to or matched with third parties for the purposes described above, and you will no longer receive interest-based content or advertising. Additionally, if you opt out, information about your visits to our partner websites will not used to provide reporting to partners using Yahoo!7’s analytics product.

i just did that. see what happens now i guess!?

* analytics seems to be the most vague settings. still looking into it.


Interest-based Ads:
Are currently off.
To make your opt out apply to every computer you use, sign in to your Yahoo!7 account and choose persistent opt-out. Learn more.

when i click on OPT OUT it gives me this!

Sorry, the page you requested was not found.

Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination on Yahoo!, try visiting the Yahoo! home page or look through a list of Yahoo!'s online services. Also, you may find what you're looking for if you try searching below.

yeah right! and ..

after that there are HEAPS and heaps of different opt out options chockers with info about why they have them and how much you want them, based on info collected by yahoo which they share around!

of course! and you have to click on ALL of them after the one which said you opted out of everything.

really? apparently not.

they sure make it hard for you to opt out!

more work to be done! sheesh!!

message edited by SammiJ

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August 28, 2014 at 05:21:21
It did take me a few visits/goes to complete it all... And I seem to recall getting a few "can't find the page" routines too. But in the end persistence paid off...

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August 28, 2014 at 05:34:48
it seems that you have to clik on about 20 things/links to opt out of each one .. lost of partner companies linked into product marketing etc etc. (even if you said NO to AL marketing preferences?)

basically i would have to send something like this to EVERY damned one of them! AND they collect your info on their site just so you can contact them!

"I want to opt out of my personal info being accessed by your site ..via and/or in conjunction with my yahoo mail account and wish to OPT out of any of my info being shared or used with other sites or advertising or product providers or anyone who links to advertising or cookies or anything else that i did not ask for.


may not have any effect. let's see!

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August 29, 2014 at 03:07:26
That sounds like something new that Yahoo has come up with. Maybe if they get enough complaints they'll pull back.

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide.

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August 29, 2014 at 05:51:29
My impression is that they won't pull back, being in the business of making money. But with a degree of persistence in unsubscrbing from the host of "default/useful" groups of "interests" which they set for all, one can more or less avoid all that "helpful" (aka spam/junk) mail...

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August 31, 2014 at 21:43:28
hi hope so DAVEINCAPS, though i'm not holding my breath.. got this response directly from yahoo

*note my subject line: 'Yahoo Streaming Ads are just like spam only permanent!'


Admin response

An idea you follow has been updated:
+1 vote

Please know that advertising helps us keep Yahoo Mail available free of charge. If you would like to stop seeing advertising within Yahoo Mail you may want to consider Yahoo Premium (Ad Free) Mail. Please see this Yahoo Help article to learn more.

Overview of Yahoo Premium Mail

Thank you for using Yahoo Mail!
Product Support

Product Support
Admin, Yahoo

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August 31, 2014 at 21:49:13
hi trvlr,

i agree i don't think they'll pull back they'll probably just sell out to the highest bidder .. (pick one)!
i got seriously exhausted and was seeing double vision trying to click on and opt out of everything.. there was no real way to follow links.. i went round in circles for ages. you'd have to keep a log of which links lead where. and some couldn't be opted out of as they just lead you to a site. which was more of the same bs.

i just posted this on a page which calls our inquiries: new ideas? ...are you kidding me???

my response: (to: advertising helps us keep Yahoo Mail available free of charge)

oh i see! if that is the case then why NOW? how have we been users for so long without the advertising eating into our accounts?

why not give us an option or some warning?

there is no info about just HOW MANY of these new adverts will appear in our inboxes and how long they will stay here.

having been forced to read so much of your conditions about info sharing regarding this new change.. you are sharing our info everywhere to everyone all the time. and you make it almost impossible to opt out as the links to opt out are so many you just can't keep track of them... and it takes hours and you get no real idea or proof that you did actually opt out of a company or organisation or search engine etc.

well i guess you'll be losing a LOT of yahoo mail users!

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August 31, 2014 at 21:53:33
well that last part is not entirely true.. i did get a few 'you have opted out' confirmations (should i believe them?) lol

i have liked yahoo more than any other free email .. now? i don't know what i'll do.. i'm def not paying!!


What is Ad Free Mail?

Ad Free Mail accounts:

Won't see any text or graphical ads.
Won't go inactive.
Cost $49.99 a year.

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August 31, 2014 at 23:06:02
You can get a secure email address at for $40 a year:

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide.

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August 31, 2014 at 23:47:19
yeah that's nearly as much as yahoo. i guess 'secure' is the important part though eh?
still i'm broke/unemployed, don't wanna pay if i can get away with not paying.

though i suppose $40 a YEAR isn't that bad

message edited by SammiJ

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September 1, 2014 at 00:15:50
"arrgh poor eyesight etc"

I use Gmail, but do all my reading via an an email client installed on my comp, in my case Thunderbird.

Plenty of email clients to choose from, let me know if you ant to go down that path.

message edited by Johnw

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October 9, 2014 at 18:14:08
I work for Yahoo! and I can tell you that they are ONLY safe sites, I sell the ads, but they have to be approved by management in two other countries before we allow them in your inbox. :) Like anything... you will get used to them, they are optimized to target users that are likely to be interested in the product.... IE hehehe

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October 10, 2014 at 01:01:40
If the comments in #20 are for real, then it displays a level of arrogance that is no credit to yahoo or its minions.

If yahoo provides an opt out (it allegedly does so...) then they ought to (must...?) respect the wishes of those who choose to; not simply ignore that choice and ram their unwanted emails and ads into inboxes regardless.

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October 11, 2014 at 21:27:16
hi trvlr

i have all but given up .. worrying about the spam on my yahoo now.. mainly because there appears to be NOTHING to do about it, if you don't want to pay . i spent so much time on it.. now i'm over it. yahoo have it their way. i'm still using my account but i'm not happy with those advert-in-your-face changes!

cheers and thanks for all your help

message edited by SammiJ

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October 11, 2014 at 21:28:32
hi trvlr.. see my msg below.

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October 11, 2014 at 21:34:44

are you kidding? are you for real? ...- if you work for yahoo and think the new ad-spam is ok.... you are not paying attention.

we don't want to 'get used to it'... why should be we believe this: "...because "ONLY safe sites, I sell the ads, but they have to be approved by management in two other countries...."

if you sell the ads. here's an idea.. why not sell them to someone who wants them. ? you're only pleasing the sellers.. not those n the receiving end. is anyone buying what you're selling..? i hate spam, everyone does.
the end.

message edited by SammiJ

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