|Oh boy. I received some error messages indicating th at my security wasn't working well. Went to update McAfee (free w/ our comcast.net subscription) and found it would not 'turn on'/activate. Decided to remove program and download it again. Could not remove totally, as it was running somewhere and I didn't know how to turn it off. So, I decided to do a system restore to a week ago before doing anything else.|
When starting up, I get the Windows welcome screen, the music, then an error message. (My background screen loads first.) Windows won't load, my desktop won't load. It just stops dead.
Tried rebooting in safe mode (with networking - thinking I could then go online and d/l the adware fixes) but the same error message happened in safe mode.
Called Gateway. They suggested it was adware causing the prob. and wanted $199 to fix it remotely. I can't find the original system disk that came w/ the notebook and am now wondering whether I did not get one, as I keep all that stuff. Any help would be greatly appreciated.