XP won't load - adware?

Gateway mx6430
November 15, 2007 at 18:55:34
Specs: windows XP Mediat center, unknown

Oh boy. I received some error messages indicating th at my security wasn't working well. Went to update McAfee (free w/ our comcast.net subscription) and found it would not 'turn on'/activate. Decided to remove program and download it again. Could not remove totally, as it was running somewhere and I didn't know how to turn it off. So, I decided to do a system restore to a week ago before doing anything else.

When starting up, I get the Windows welcome screen, the music, then an error message. (My background screen loads first.) Windows won't load, my desktop won't load. It just stops dead.

Tried rebooting in safe mode (with networking - thinking I could then go online and d/l the adware fixes) but the same error message happened in safe mode.

Called Gateway. They suggested it was adware causing the prob. and wanted $199 to fix it remotely. I can't find the original system disk that came w/ the notebook and am now wondering whether I did not get one, as I keep all that stuff. Any help would be greatly appreciated.

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November 15, 2007 at 19:00:39

Did you try booting to "last know good configuration" if not boot like booting to safe mode and choose that option.

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November 15, 2007 at 19:05:21

Same problem with "last known good configuration". `

Do you think I should just bite the bullet and pay $199 for Gateway to help?

The error signature is: AppName: explorer.exe
AppVer: 6.0.2900.3156 ModName: deskbar.dll ModVer: offset: 0000608f

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November 15, 2007 at 19:13:52

Start the computer normally, once you get the blank screen press ctrl,alt,delete simutaniously and see if the task manager will appear.

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Related Solutions

November 15, 2007 at 19:17:35

Yes, I can get the task manager. - no applications are listed, 38 processes are running.

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November 15, 2007 at 19:27:09

Interestingly, after about 5 - 10 minutes sitting with the task manager open, it rebooted itself. I'm starting to wonder if it's possessed?! Same Windows Explorer error/problem screen, though.

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November 15, 2007 at 19:27:25

Open task manager> file> new task> type in explorer.exe> ok. Let me know what happens.

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November 15, 2007 at 19:33:53

Windows Explorer error - Windows has encountered a problem and needs to close....
Same error signature as before.

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November 15, 2007 at 20:01:39

Open task manager again> click processes> right click on explorer.exe> click end process> Wait for the process to end.

Then click file> new task> type in explorer.exe> ok.

If that don't work end task on any McAfee programs you see running and try it again.

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November 15, 2007 at 20:15:04

From Task Manager, go to File>New task and type in regedit. Find and delete any references to deskbar.dll and reboot.

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November 16, 2007 at 03:02:27

jabuck -explorer.exe was not listed in my processes. hmmm.

inky - followed your directions. wow! there were a lot of little files to look at. I did find one .dll and deleted that. rebooted and got the same error message....

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November 16, 2007 at 03:04:45

jabuck - after reboot - explorer.exe listed in processes again. followed your directions to end process then try to start again using the file menu. same error message.

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November 16, 2007 at 03:52:28

See if you have a friend with a xp cd that will let you borrow it. I will be back later this afternoon.

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November 16, 2007 at 10:11:19

I have an xp CD now. Thanks.

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November 16, 2007 at 16:52:30

Open task manager> file> new> type in regedit> ok. Navigate to this to this key [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] by clicking the + sign beside beside these files:

Windows NT
In the right pane scroll down to shell in the first column. On the far right column you should see explorer.exe.(let me know if that is correct) To exit just click the - sign until you get back to the begining then exit the registry.

Open task manager> file> new> type in control> ok. Go to Display> Desktop> Customize Desktop> Web> uncheck everything except "my current homepage" and delete. Also make sure the "Lock desktop items box is unticked. Click OK, and then Click Apply, then OK.

Restart the computer.

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November 16, 2007 at 19:15:06

Made it to the step of task manager/ file/ control.....then I got the error message again. Could not figure out where the display /desktop/custom desktop/web.... was.... I just know enough about computers to make me dangerous...

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November 16, 2007 at 21:59:50

I would try an xp repair install using the xp cd that you have, it needs to be a Microsoft XP CD not a repair cd from Dell os Compaq.

Once you run the repair you will have to reinstall all the windows updates, be sure that before you go online to update turn on your windows firewall (if you have one at this point, you may not).

First make sure you have the product key, it should be on the computer somewhere (a microsoft sticker usually) with a set of alfa/numeric characters that look like this .

Next go to this link and scroll down to "xp repair install" and review it:


If you decide you want to try the repair install and need futher help just let us know.

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November 17, 2007 at 15:42:12

Thanks. I decided to do the repair with the legitimate windows XP Pro disk; however, it isn't accepting my product key. Anyone know why that would happen? I'm a bit frustrated.

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November 17, 2007 at 17:00:29

The product key alpha characters are always capitalized and it is easy to mistake the letter B for the number 8. Check that please.

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November 17, 2007 at 18:07:21

still cannot get it to work. It may be that the product code i have belongs to another cd. so i need to check that out. is it possible to abort the installation? I don't want the notebook to overheat before I can verify the product code.

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November 18, 2007 at 07:22:48

You can just turn off the computer. I have not run into your exact problem but if you have to have a matching product code/cd and were not furnished one then you should be able to purchase one for around 30 us dollars from the manufacter of the computer.

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February 23, 2008 at 07:14:29

the same thing happened to me, my laptop keeps getting the messae windows explorer bla bla bla needs to close. if i click dont send, everythign goes away and comes back. but if i click send, it says connect to the internet. if i click debug, it does the same as dont send. i have 4 windows xp cds and none f them work because my cd drive isnt eve eading anything!!!! when i go to boot load, it says atadi cd drive, hard drive, floppy disk, and someything else. so if i put in a cd, it doesnt even load. i cant go to the start menu because my mouse is always loading and i cant click anything. i removed all my programs except ccleaner and i think avast. i deleted almost everything, but i am not willing to install a fresh copy of windows because this operating system i am running features an arabic language and keyboard which i do not want to give up tat easily. so please help!!!

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