XP Safe Mode Blank No Icons No TM

April 12, 2009 at 05:28:13
Specs: Windows XP

I am trying to help a friend with his sons computer. It is running XP but is loaded with trojans etc. I tried booting into safe mode and now only get a black screen with the four safe mode titles in each corner. I have no access to task manager as this has been disabled - probably by a trojan. When I boot up normally I get a desktop pattern (theme) but no icons - I am unable to right click or use the windows key?

I have tried all boot options in the safe mode list e.g. Last successful setting etc.

I am now in a position where I cannot get to the start menu (safe mode or otherwise) in order to install anti virus software. I have tried to reinstall XP but the PC does not seem to recognise the CD?

I think I am fighting a losing battle here, I think the trojans/viruses have done their worst and disabled every opportunity for me to rectify the problem.

If anybody has any suggestions on how I can get back into safe mode and view my desktop with all icons viewable or if there is any way I can reset the bios (just stabbing in the dark now), any advice would be much appreciated.

My last and final attempt would be to belt it with a 4lb lump hammer but I don't think my friend would appreciate that?

Many thanks in advance

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April 12, 2009 at 07:54:46
There's a free utility HERE for fixing the TaskManager problem - try saving it to a clean USB stick/drive, boot the pc into normal mode, put the USB drive in & see if you get the option to open the folder - it may work. However, you will still have a big job on your hands. Personally I would find someone with Kaspersky Internet Security and ask them to create a rescue disk for you. This will give you a bootable CD with which you can scan your drive, remove any nasties it finds & see where that gets you.

"I've always been mad, I know I've been mad, like the most of us..."

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April 12, 2009 at 08:00:47
Many thanks - I'll give it a go and let you know how I get on.

Thanks again


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