|I know this virus has come up in several questions recently, but I'm not sure if anyone has asked for help with this part of it. |
For some background, my sister is extremely ignorant when it comes to computer security. She first allowed the trojan virus to download Vista Defender Pro on her laptop a few weeks ago. When it crashed her internet explorer she asked me to look at it. I figured out which virus it was and removed it. She ended up downloading it again about a week later, and I had to fix it a second time. This was on her Vista laptop. Each time I removed the virus with Norton 360, and did a system restore, and the laptop was fine again.
Now, she's ended up putting the virus on the family's shared XP desktop computer. I've already removed the virus with Norton 360 again, but this time I can't perform a system restore. Initially when I tried to use the system restore utility, it would let me pick a restore point and restart with those settings like it should, but would restart and say that the restore failed and the restore point couldn't be loaded. Now I can't get the system utilities, or internet explorer to work at all. They still act like the virus is installed.
I've gone through to try and manually remove all of the virus files from the processes, hard drive, and registry, but none of the files associated with the virus are in the system anymore, so I'm not sure why the symptoms are continuing. And since Dell has this new habit of not sending any kind of OS reinstall disc I have no means of putting the OS back on the computer if I wipe the hard drive.
If anyone has experienced this problem and been able to fix it, I would greatly appreciate some instructions here.