wont connect dsl

Emachines Desktop with intel pentium pro...
November 17, 2009 at 04:05:25
Specs: Windows Vista
my computer had a virus before, i reset it (angel pc) but still it wont connect thru dsl, it wont even detect the 2 wire modem, i plug an air card and it connects to the internet ok. stumped!

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#1
November 17, 2009 at 08:03:19
Have you tried installing the drivers for the modem?

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#2
November 17, 2009 at 16:59:36
Yes I installed it with the cd that came with the modem, everything sems to go thru the numbers but when i click IE it tells me that there is limited or no connection. all the modem lights go thru the steps to solid green, except the internet. I also tried unistalling the driver, resetting the computer (F11), reloading the program, driver, resetting the modem and still the same.
any suggestions?

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#3
November 17, 2009 at 18:19:43
Only thing you have not done is remove the power supply to the modem, and then reset it while the power is removed while it has no power for a minute or two.

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#4
November 18, 2009 at 07:34:17
It seems the modem is in bridge mode. When the Internet light is off, it means the modem is in bridge mode. Do you have a router connected to the modem? If not, the modem needs to go back in to router mode. Once back in to router mode, the Internet light should be on again. But if the power off and reset works, then you should be OK.

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