windows vista start up Virus?

Dell Dell vostro 1400 notebook computer...
July 28, 2009 at 18:16:06
Specs: Windows Vista
I think I may have a virus. This has been discussed before I think. I cannot start Windows in Normal mode, only the 3 other safe modes. In normal, I get black screen with pointer cursor. What can I do?

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#1
July 28, 2009 at 18:31:58
Download and run Kaspersky AVP tool in safe mode: http://devbuilds.kaspersky-labs.com...
Once you download and start the tool in safe mode:
# Check below options:

    * Select all the objects/places to be scanned. 

# Click Scan
# Fix what it detects
# Zip/Rar Scan log/Summary and upload it to rapidshare.com. Post download link in your next message.

Illustrated tutorial: http://img32.imageshack.us/img32/76...

If I'm helping you and I don't reply within 24 hours send me a PM.


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#2
July 28, 2009 at 19:34:10
Well to the looks of it the virus already made a bad OS out of your computer. Last options I see for it is.
1.System repair which will keep the files on the computer and only fix the OS
2.System restore in safe mode if you can access safe mode
3. Reformat which will erase everything

Want A Weekly Update on Latest System Security Problem http://www.systemsecurityinstitute.org


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#3
July 29, 2009 at 07:46:53
http://rapidshare.com/files/2614050...
MD5: DFCFA032087179252A4D70781909CD6D


Many Trojans Kapersky detected but could not treat.


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Related Solutions

#4
July 29, 2009 at 08:08:26
Note: I can help you remove malware manually. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible. First Track this topic. Then follow:

1) Can you please post your AVZ log:
Note: Run AVZ in windows normal mode and make sure you are connected to internet. If avz.exe doesn't start, then try to rename the file avz.exe to something else and try to run it again. Also make sure you have your web browser open in background before following the steps below.

i) To create the log file, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

ii) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

iii) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator.

You should now see the main window of the AVZ utility.

--> Please navigate to "File" => "Custom Scripts". Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.

begin
ExecuteAVUpdate;
end.


Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script.

--> Choose from the menu "File" => "Standard scripts" and mark the "Healing/Quarantine and Advanced System Investigation" check box. Click on the "Execute selected scripts" button.
Automatic scanning, healing and system check will be executed. A logfile (avz_sysinfo.htm) will be created and saved in the LOG folder in the AVZ directory as virusinfo_syscure.zip. Upload virusinfo_syscure.zip to rapidshare.com and paste the link here.
* It is necessary now to reboot your machine, because AVZ might disturb some program operations (like antiviruses and firewall) during the system scan. All applications will work properly after the system restart.

Image Tutorial

2) Download and Run DDS which will create a Pseudo HJT Report as part of its log: DDS Tool Download Link. When done, DDS will open two (2) logs

   1. DDS.txt
   2. Attach.txt

Upload the logs to rapidshare.com and paste download link in your next reply.
Note: Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so.

In your next reply, please include download links to the following:
[*] virusinfo_syscure.zip
[*] DDS Logs


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#5
July 29, 2009 at 11:34:41
the avz scan is taking forever, is this normal? It says 100% but is still scanning??

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#6
July 29, 2009 at 12:41:15
Yes it takes while. Let it finish don't use your computer and turn off your antivirus.

If I'm helping you and I don't reply within 24 hours send me a PM.


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#7
July 29, 2009 at 12:58:48
Okay it quit scanning and closed itself. Where do i find the log?

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#8
July 29, 2009 at 16:22:36
Follow these Steps in order numbered. Don't proceed to next step unless you have successfully completed previous step:

1) Run this script in AVZ like before, your computer will reboot:

begin
SetAVZGuardStatus(True);
SearchRootkit(true, true);
 QuarantineFile('C:\Windows\system32\UACttnvfdviyg.dll','');
 DeleteFile('C:\Windows\system32\UACttnvfdviyg.dll');
BC_ImportDeletedList;
ExecuteSysClean;
BC_Activate;
RebootWindows(true);
end.

2) Attach a Combofix log, please review and follow these instructions carefully.

Download it here -> http://download.bleepingcomputer.co...

Before Saving it to Desktop, please rename it to something like 123.exe to stop malware from disabling it.

Now, please make sure no other programs are running, close all other windows and pause Antivirus/Sypware programs (http://www.bleepingcomputer.com/forums/topic114351.html Programs to disable) until after the scanning and removal process has taken place.

Please double click on the file you downloaded. Follow the onscreen prompts to start the scan. Once the scanning process has started please DO NOT click on the Combofix window or attempt to use your computer as this can cause the scanning process to stall. It may take a while to complete scanning and this is normal.

You will be disconnected from the internet and your desktop icons/toolbars will disappear during scanning, do not worry, this is normal and it will be restored after scanning has completed.

Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please upload that file to rapidshare.com and paste the link here.

3) Please zip up C:\qoobox\quarantine and upload it, to a filehost such as http://rapidshare.com/ Then, Private Message me the Download links to the uploaded files.

If I'm helping you and I don't reply within 24 hours send me a PM.


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#9
July 29, 2009 at 17:02:22
Neoark,

PM sent


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#10
July 29, 2009 at 17:07:50
Did you finish Response Number 8 ?

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#11
July 29, 2009 at 17:55:14
Neo, It wont let me upload the .txt. becasue it is running in another program, where would that be? I am sending the qoo file.

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#12
July 29, 2009 at 18:00:31
Try to copy the log to your desktop and upload from there.

If I'm helping you and I don't reply within 24 hours send me a PM.


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#13
July 29, 2009 at 18:57:01
It will not let me open it, move it or anything because it is being run in another process. Should I uninstall Combo Fix all together?

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#14
July 29, 2009 at 18:59:38
Did you restart your PC? Is it still locked after restarting? Do you have your installation cd?

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#15
July 29, 2009 at 19:03:29
Yes, its not locked, its running in some other program. If i open it, move it, etc. It says the same thing.

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#16
July 29, 2009 at 19:04:34
Do you have your windows CD?

Download and run Kaspersky AVP tool in safe mode: http://devbuilds.kaspersky-labs.com...
Once you download and start the tool in safe mode:

# Check below options:

    * Select all the objects/places to be scanned. 
    * Set Security Level to High

# Click Scan
# Fix what it detects
# Zip/Rar Scan log/Summary and upload it to rapidshare.com. Post download link in your next message.

Illustrated tutorial: http://img32.imageshack.us/img32/76...

If I'm helping you and I don't reply within 24 hours send me a PM.


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#17
July 29, 2009 at 19:42:02
yes i have the cd.

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#18
July 31, 2009 at 14:47:05
Put the CD in drive then go to Start > Run > type: sfc /scannow
Reference: http://www.updatexp.com/scannow-sfc... Try to boot into normal mode.

If I'm helping you and I don't reply within 24 hours send me a PM.


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#19
August 3, 2009 at 09:58:08
Did you select delete Response Number 3 threats found with kaspersky? complete Response Number 18.

If I'm helping you and I don't reply within 24 hours send me a PM.


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