why does my computer have a black screen and

Toshiba Satellite c655-s5082 laptop
May 26, 2011 at 09:10:23
Specs: windows
i have a black screen but the internet explorer logo is still there but nothing else i have all these pop up saying hard drive under attack ram in excesive use it wants me to download this program from microsoft for 69.99 that says will fix it.my anti-virius say my system is fine but when i run a scan it gets half way done and the computer shuts down.help

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#1
May 26, 2011 at 09:34:25
DONT BUY ANYTHING! sorry, just wanted to get your attention. Can you boot into safe mode, this can be done with the f8 key I believe, go into safe mode with networking, and download malware bytes www.malwarebytes.org. the free version is pretty good, see if it works then post the log here. thanks

mike


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#2
May 26, 2011 at 09:36:31
charles456,

Can you give us the name of the program it wants you to download?


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#3
May 26, 2011 at 10:35:03
i think this is the one you have try searching for this System Tool 2011.lnk with hidden files selected for search. let me know

mike


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