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Solved Why Can't I Open Norton

December 4, 2012 at 16:44:26
Specs: Windows Vista

When i go to download/renew Norton subscription, it says I.E Cannot open page. This happens everytime on any link that takes me to a download Norton page..

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✔ Best Answer
December 5, 2012 at 20:23:54

I successfully downloaded a security program from a different provider. Seems only Norton was the issue.

Thanks I might have a look a look at that anyway.



#1
December 4, 2012 at 17:46:51

There are viruses that disable Norton etc.

Download MalwareBytes from here (green button top right):
http://www.filehippo.com/download_m...

Install it, update it and run a quick scan to see if it finds anything.

Always pop back and let us know the outcome - thanks


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#2
December 4, 2012 at 17:55:54

Thanks, I have already tried that but it made no difference.

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#3
December 4, 2012 at 21:15:57

Run Rkill first to stop running malware from this link: http://www.bleepingcomputer.com/dow...
Once you finish running Rkill, re-start Malwarebytes.

Please reply and let us know if our help worked. Your feedback helps others. Maybe you?


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Related Solutions

#4
December 5, 2012 at 05:18:32

Thanks but no luck with that either :(

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#5
December 5, 2012 at 06:24:17

Something might have been put in your host file.

Follow this path in your file system C > Windows > System32 > drivers >etc

Look for a file there called Hosts (just that, no file extension). Rename it to HostsX (which disables it) then restart your computer and see if you can then get to Norton.

If it doesn't help then rename it back. If it does help we can look further into the Hosts file entries.

Another place to look is IE Restricted Sites:
Tools > Internet Options > Security tab > Restricted sites icon, Sites button.

Always pop back and let us know the outcome - thanks


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#6
December 5, 2012 at 16:21:12

Nothing under Restricted sites. I have no idea how to find file system C on my computer.

Malwarebytes did remove a bunch of items during scan including 2 from the C drive, I think they were all called PUPsearch.


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#7
December 5, 2012 at 16:29:59

Well I should have said your system hard drive, which is usually C.

You can get there from the start button then selecting "Computer" on the right.

You then double click it and open the folders as given (double click each one):

First Windows, then System32, then drivers, then etc

You should find the hosts file there.

Always pop back and let us know the outcome - thanks


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#8
December 5, 2012 at 20:23:54
✔ Best Answer

I successfully downloaded a security program from a different provider. Seems only Norton was the issue.

Thanks I might have a look a look at that anyway.


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#9
December 6, 2012 at 07:21:04

If you are OK now with another AV, disabling the hosts file will tell you nothing.

Better idea now is to follow the path, but instead Copy the Hosts file to some place (such as Documents). Next rename this copy by adding .txt onto the end of it, so it becomes Hosts.txt

Double click it and you will be able to read the contents. Look for any reference to Norton or Symantec. If there is none then it was not the culprit. You can then ditch this txt file because the proper one is still in place.

If there is anything in Hosts.txt that you don't understand then copy the lot onto this forum and we'll have a look at it for you.

Always pop back and let us know the outcome - thanks


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