why are Windows Defender and Antivirus popping up as off?

March 4, 2016 at 22:39:10
Specs: Windows 10, 4GB ddr4
Hey im having a weird issue where every couple of hours a notification will pop up saying my windows defender or webroot(my actual antivirus) are shut off and that their spyware protection is shut off. But, ive been checking both of them as soon as that pop up shows up and they both seem to be working properly. Also their have been a couple random screenshots popping up and saving to my onedrive. Is this the sign of any virus? ive been running scans but everything is showing up clean. Some other info that might prove useful: i did take a screenshot earlier today, and this was my first time ever taking one. Im using an external mechanical keyboard and never had any issues with it. Also i lent a class mate my computer for a quick moment a couple days ago, before that i never had any issues.

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#1
March 4, 2016 at 23:41:05
Usually caused by malware infection.

Re-format the Windows partition, then re-install Windows.


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#2
March 5, 2016 at 00:21:01
ive never made a windows back up, but if i made one now and reinstalled windows would it still have the malware?

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#3
March 5, 2016 at 04:00:09
You might have a recovery partition that you can use to restore the computer back to factory condition.

It's a Dell? Have you got a model number? Did it come with Windows 10 or did you upgrade to it?


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Related Solutions

#4
March 5, 2016 at 08:15:54
The Windows 10 version of Windows Defender is an active virus checker that works in real time. I assume your Webroot is the same.

Running two AV's together in the background all the time can cause issues. Basically they check each other and can clash. You need to choose one or the other as this could be all or part of your issue.

Always pop back and let us know the outcome - thanks


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#5
March 5, 2016 at 10:44:40
yeah it is a dell, the model is 7559 and it came stock with windows 10 ive only updated it once when windows released one but it WASNT from one version to another, like from 8.1 to 10.

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#6
March 5, 2016 at 11:17:22
More than likely your system is infected. Maybe you should try a different AV program? Or at least try the methods that are often recommended by Johnw & Derek. Start with response #2 in this thread: http://www.computing.net/answers/se...


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#7
March 5, 2016 at 12:46:22
Here's everything you need to know to perform various resets on your Dell:

http://www.dell.com/support/article...

Resetting or performing a factory restore can wipe all your personal data. Various warnings for each procedure are presented on the Dell page.


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#8
March 5, 2016 at 15:04:55
Re #6

Yes, it would be an idea to see if there is any malware lurking around - it can cause all sorts of things, including turning off AV programs.

Always pop back and let us know the outcome - thanks


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#9
March 5, 2016 at 16:03:04
hey guys thanks for the suggestions so far. I checked out the link and used the programs Derek suggested in order, ADWcleaner didnt pick anything up but JRT deleted 3 things: 2 from the file systems and one from the registry. Then i ran malwarebytes and it showed up clean.

I havent had any other issues with my AV and im currently only running one now. Also i havent had any weird screenshots being randomly taken anymore. Do you guys suggest i still reset and format my system?


EDIT: not more than 10 minutes after posting this i got the message, "both your AV's are turned off"...im gonna set up a factory reset and hope this fixes the issue once and for all

message edited by bonpalomera


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#10
March 5, 2016 at 16:08:20
Might as well give it a bit more time against the possibility what you have done has fixed something.

Always pop back and let us know the outcome - thanks


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#11
March 5, 2016 at 16:14:18
yeah i just received the message again, see edit in post #9. Im gonna try a reset, do you recommend setting up a recovery disk or some other form of format?

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