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Weird Program Problems

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Name: Riss
Date: October 11, 2007 at 08:17:17 Pacific
OS: Microsoft Windows XP Prof
CPU/Ram: Athlon 1.10 GHz/512 Ram
Product: PC
Comment:

I've been having weird problems with my computer lately. I first noticed when my Norton Antivirus was permanently stuck on refreshing and wouldn't allow me to change settings or scan. I decided to try a system restore, but if I can actually get it to come up it only comes up blank. It's the same way in safe mode.
Other programs that won't work: Windows search, and Windows Media Player.

I tried A-Squared trial which found no viruses, and no spyware. Currently I am running avast (which has a few problems since I haven't been able to completely remove Norton) and ZoneAlarm (which seems to be working fine.)

Any suggestions?



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Response Number 1
Name: XpUser4Real
Date: October 11, 2007 at 08:44:32 Pacific
Reply:

use the norton uninstaller from their homepage:
http://service1.symantec.com/SUPPOR...
Then use regcleaner:
http://majorgeeks.com/download460.html
and remove any instances of norton and symatec
Then Download a new version of Avast to your desktop, uninstall the old one and re-install Avast and allow it to do a bootscan on reboot and move everything it finds to the chest

Some HELP in posting on Cnet plus free progs and instructions Glad to Help!


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Response Number 2
Name: Riss
Date: October 11, 2007 at 08:52:21 Pacific
Reply:

My Norton was 2002, and they don't have that on there. I already uninstalled it, should I still just use regcleaner and reinstall Avast?


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Response Number 3
Name: XpUser4Real
Date: October 11, 2007 at 08:54:44 Pacific
Reply:

It will not hurt your PC...use the installer anyways and yes also use the cleaner before re-installing avast


Some HELP in posting on Cnet plus free progs and instructions Glad to Help!


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Response Number 4
Name: Riss
Date: October 11, 2007 at 10:43:43 Pacific
Reply:

Ok I used regcleaner and reinstalled avast (which no longer pops up at startup saying it's in dispute with Norton), but my Search and System restore still don't work.


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Response Number 5
Name: XpUser4Real
Date: October 11, 2007 at 10:59:05 Pacific
Reply:

Did you also use the uninstaller from the norton site to be sure ALL remnants were removed?

If you have an actual XP installation disc try start/run and then copy and paste sfc /scannow in the box. This will replace any corrupted system files.

If that doesn't work, you may have to do a repair install:
http://www.microsoft.com/windowsxp/...
Then you'll have to reload the critical updates.

Some HELP in posting on Cnet plus free progs and instructions Glad to Help!


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Response Number 6
Name: dicky2868
Date: October 12, 2007 at 07:59:10 Pacific
Reply:

thank you for your post,thank you very much!


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Response Number 7
Name: XpUser4Real
Date: October 12, 2007 at 13:33:56 Pacific
Reply:

You are welcome and I hope your PC problems are over! Thanks for posting back

Some HELP in posting on Cnet plus free progs and instructions Glad to Help!


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Response Number 8
Name: Riss
Date: October 16, 2007 at 13:50:18 Pacific
Reply:

ran the norton 2003 removal tool, i'll try re-running windows later
:)


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Response Number 9
Name: Riss
Date: October 16, 2007 at 16:13:43 Pacific
Reply:

RESOLVED.

I googled "System Restore Comes Up Blank" and scrolled through a 10-page forum post, and somebody said it was most likely a registry error, and the easiest way to fix it?
Install IE7 if I am still running 6. The IE7 install would repair all problems with the .dll's.

It did it.
Thanks for you help anyways, even though it had nothing to do with Norton anyways.
Now I can properly remove it all using the search toolbar.


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