we think we're being hacked. can you help us?

December 24, 2011 at 14:07:54
Specs: Windows XP
our system is using iexplorer.exe and also Explorer.exe. iexplorer is using a very large amount of memory and our norton security keeps popping up and telling us that.we suspect our system has been hacked.do we need to run both iexplore,exe and Explorer.exe to make the system work?

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#1
December 24, 2011 at 14:22:52
Explorer.exe is Windows Explorer. You need it to navigate your computer.
iexplore.exe is Internet Explorer, Microsoft's web browser. They are two different programs for two different functions.
If you have something called iexplorer.exe running then the name is wrong and indeed it may be a nasty.

I see you use Norton. I ceased using their product years ago as it is an overpowering intrusive resource-hog. You should also install, update and run Malwarebytes' anti-malware and also research Hijackthis which is a prog that helps detect and remove undesirable browser plugins.

Goin' Fishin' (Some day)


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#2
December 24, 2011 at 17:55:16
If it really is iexplorer.exe (check exact spelling) then it is most certainly a virus.

Always pop back and let us know the outcome - thanks


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#3
January 12, 2012 at 19:07:52
if you fell you are being hacked install a good antivirus andyou dont even have to pay for them i recommend avg free and clam win a simple google search should find them i recomend this as norton products are no good i had a virus norton did not pick it up then i installed avg free found it strait away and also norton products are a bit (paronoid) so install avg or clamwin do a full scan if still nothing most likely nothing wrong

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Related Solutions

#4
January 13, 2012 at 01:08:01
As Derek says iexplorer.exe is likely a virus, the browser is iexplore.exe and is fine as long as it is in the Programfiles/InternetExplorer folder.

Those users who say Norton is a resource hog have not used recent versions which are actually lighter on resources than many other supposedly unobtrusive security programs, install in under 60 seconds and do a more comprehensive job at protection.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#5
January 13, 2012 at 10:56:03
johnr

Glad you said that bit about Norton. I've read a lot about their recent versions and it seems they have learned a lot from their previous bad image. With me I just love paying nothing for AV's LOL, and possibly Avast is the best free option.

Always pop back and let us know the outcome - thanks


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#6
January 14, 2012 at 00:04:20
I certainly have nothing against free software - everyone has their favourite and I will certainly install it on computers that are used for general browsing, emails etc., but few free ones give the full protection of a commercial security suite and I would never trust doing anything like on-line banking using a free AV as I have seen the results & a free AV will certainly not stop hacking which was the OP's concern. I know you can then get decent free anti spam, anti spyware, firewall etc. software, but for the average user they just want an 'all-in-one' solution that is easy to install & operate - new Norton fits the bill. New Kaspersky is also very good, but it actually takes longer to install than Norton and is more of a pain if the user needs to do anything with it - better for advanced users.

As far as Norton is concerned I was also one of its biggest 'resource hog' critics prior to 2009 version, in much the same way that I am very anti McAfee at the moment. However it does annoy me when people give incorrect information, as if it is gospel, when they haven't even seen newer versions of a particular piece of software. If they haven't used it they shouldn't comment on it.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#7
January 14, 2012 at 09:43:31
Johnr

Agree with all that. I'd never risk internet banking anyhow.

Always pop back and let us know the outcome - thanks


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