|I got a message saying that my computer was infected with a severe virus called Vundo. |
I ran my superantispyware because it works better at finding viruses than McAffee. It said the virus was deleted and i needed to restart my computer. When i restarted my computer i logged in on my name (i'm the administrator) and nothing loaded up. There is no picture, only a light blue screen with my mouse. No icons load up, the start button wont load up, or even come up with i press the windows button. CTRL + R wont come up either. I cant click on anything at all and when i press control +alt + delete it says that the administrator disabled that feature!?
I didnt want to panic so i turned it off and tryed to restart in safe mode. It came up with an error message that said my computer cant restart in safe mode to protect my computer from getting damaged or something.
I also tried the last good configuration option, still nothing.
I ALSO tried to reconfigure my hard drive with a XP start up cd, I start and restart my computer and it doesnt recognize that there's a disk in my drive like its supposed to!
Dell wont tell me anything unless i pay them $129 which is rediculous! So i'm trying this first.
Any help will be appreciated! I dont know what to do at all and its my only computer!!!
(i remember once 3 years ago a computer tech told me to press something at the start up on my computer that wiped out the memory so i could reload all the drivers and XP again, any idea what he had me do because i cant remember but that worked great!)