Virus/Trojan issue

Dell / Dimension 9150
June 23, 2009 at 02:44:59
Specs: Windows XP, 2GB
I recently bought a Office Pro 2007 Package from Ebay and am getiing a virus alert trojan horse SHeur2.ITJ what is this and can it be resolved the package was unopened

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June 23, 2009 at 13:36:33
Since this isnt the first time AVG has detected that exact same virus on Office disks. My first thought is its whats called a "false positive". In other words AVG is mistakenly seeing a file on the disk as a virus. AVG does that alot.

Here is what I would do. Do an online scan of the cd/dvd. Some excellant online scanners are:

BitDefender :

Kaspersky Anti-Virus Scan :

Nod32 :

Be sure to check to have it scan the cd/dvd drive and make sure the disk is in.

If 1 or 2 of the above scanners do not see the disk as infected then its highly probably that AVG is detecting a false positive.


Another option would be just to scan the file avg detects as a virus. If avg lists the path name to the file it detects as infected.

Upload the file AVG thinks is a virus to and/or and see what other virus scanners think.

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June 28, 2009 at 01:32:57
Hi X,
Tried to use tthe online scanners however they were unable to access the file tried to copy file and email it but it denied me got any thoughts

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June 29, 2009 at 10:52:04
Did you run any of the online scanners and point them to scan the cd/dvd drive .. witht he disk in it? If so, did they detect a virus?

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Related Solutions

June 30, 2009 at 12:29:29
What I would suggest at this point would be to download MS Office Pro 2007 from Microsoft and use the product key from the copy you just purchased. That way you will be sure to get a clean copy.

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