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virus-trojan horse

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Name: texaseve
Date: September 21, 2009 at 00:09:03 Pacific
OS: vista
CPU/Ram: 1.87 gb ram
Subcategory: Viruses
Tags: trojan, Virus
Comment:

my husband's dell latitude D531 - 1 year old & has a
trojan on it called win32/iceroe.gen!A. I see that it has
been going around in fake computer protection programs.
We did put malwarebytes on today, but it was unable to
remove the trojan. Please tell us what to do or use.
thanks.



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Response Number 1
Name: Mister_Mask
Date: September 21, 2009 at 08:51:09 Pacific
Reply:

Hi,


I'm Mister Mask and I will be helping you with your computer problems.

What is the path of this file ?

- Please do not run other tools or scans.
- Copy and paste all logs requested in you reply and follow the instructions exactly
- If you don't know or understand something, please don't hesitate to say or ask before you proceed with my instructions.

# 1 - Search Infections

Download "Random's System Information Tool (RSIT)" by random/random and save it on your Desktop.

- Execute RSIT.exe to start RSIT.
- Clic on Continue at screen Disclaimer and let the values as default
- If the tool HijackThis is not present or not detected RSIT dowload it, you must accept the license.
- When the analyst is finity, two reports pop up

Please paste only Log.txt

NB : Reports are saved in : C:\rsit\

Please in your next reply, post :
- Log.txt

Sorry for my future orthographic faults, English is not my mother tongue ;=)


0

Response Number 2
Name: texaseve
Date: September 21, 2009 at 08:58:09 Pacific
Reply:

please tell me how to get the path to the file - I'm not real
computer savy and I just woke up! thanks


0

Response Number 3
Name: XpUser4Real
Date: September 21, 2009 at 10:08:56 Pacific
Reply:

texaseve, download and run trojan remover, it is fully functional for 30 days and should remove that trojan:
http://www.simplysup.com/tremover/d...
Let me know how you make out, thanks

Some HELP in posting on Computing.net plus free progs and instructions Cheers


0

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