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Viruses stop my computer

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Name: Idrolax
Date: October 18, 2008 at 04:01:37 Pacific
OS: Windows XP
CPU/Ram: Can't get on to check
Product: Dell
Comment:

Hi,

I have a computer that when I turn it on it starts to load but then comes up with the messages.

"Peter (something)"
"Loading Malware"
"Loading Keylogger"
Then it comes up with a bunch of numbers and letters and then it turns itself off. Is there anyway i can get onto my computer and getting rid of these viruses.

When I could get on my computer I could do pretty mucheverything possible but really slowly because loads of anti virus software popped up randomly saying pay £40 for a scan. I didn't want to pay that amount of money so went to download a free one but couldn't download it because a virus had just got onto the computer.

Can anyone help??

Many Thanks


Idrolax



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Response Number 1
Name: jabuck
Date: October 18, 2008 at 06:06:17 Pacific
Reply:

Try to boot into safe mode with networking.

Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select Safe Mode with Networking, then press "Enter".
Choose your usual account.

Please download Malwarebytes' Anti-Malware from one of these sites:

MalwareBytes1

MalwareBytes2

1. Double Click mbam-setup.exe to install the application.
2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
9. Copy&Paste the entire report in your next reply.


Please download and install the latest version of HijackThis v2.0.2:


Download the "HijackThis" Installer from this link:
Hijack This


1. Save " HJTInstall.exe" to your desktop.
2. Double click on HJTInstall.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.


0

Response Number 2
Name: KirstyN
Date: October 21, 2008 at 08:59:40 Pacific
Reply:

It sounds unlikely that you've got an actual virus on there,
rather a nasty piece of malware that loads itself in such a
way that you'd be convinced to spend the £40 on an anti-
virus upgrade.

I trust you haven't listened to the pop-ups! It's a scam.

Do as mentioned above and download and run Malwarebytes.
It's widely recognised as the best for getting rid of these
kinds of popups and scaremongering alerts.

http://www.pcfixreview.com


0

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