Solved Virus wont let me open anything.

September 19, 2013 at 18:43:53
Specs: Windows 7, i7/16 gb ram
I recently downloaded a gaming hack and found out it was a virus. Its only letting me open my Google chrome to do this survey. A little text comes up on my screen saying "Complete a survey in order to unblock your computer. Everything will be as before when you unlock your PC. Don't do this and you'll see what happens". At the bottom it says Unlock code.When ever i log into my computer the CD drive opens. If done the survey on my old mac-book ( which i don't use anymore) and no codes come up. I tried to go to my task manager and it closes as soon as i click on it. Please help me ! Need help ASAP !

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September 19, 2013 at 19:14:28
✔ Best Answer
Many, many ways to tackle this, I feel using a thumb drive may be the best starting point.

Run ESET Online Scanner, Copy and Paste the contents of the log please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
You may have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
Configure ESET this way & disable your AV.
How to Temporarily Disable your Anti-virus
Which web browsers are compatible with ESET Online Scanner?
Online Scanner not working
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.
If no threats are found, you will simply see an information window that no threats were found.

message edited by Johnw

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