virus windows won't load

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virus windows won't load

Original Message

Name: lornadane
Date: September 28, 2008 at 22:17:24 Pacific
Subject: virus windows won't load
OS: windows XP
CPU/Ram: inspiron
Model/Manufacturer: dell inspiron 1300

Comment:

Got AV virus and windows won't load.

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Response Number 1

Name: jabuck
Date: September 29, 2008 at 07:12:12 Pacific

Reply: (edit)

Have you tried to start windows in safe mode?

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Response Number 2

Name: lornadane
Date: September 29, 2008 at 12:48:05 Pacific

Reply: (edit)

yes there is no windows. Can't figure out how to open the back up drive to reload it.

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