|Your best bet is to download the programs needed on another machine and copy them to a CD or flash drive. You can also manually download updates for most antivirus and anti-spyware programs this way as well. |
To determine what you may have, please follow the following instructions. You may have to download these programs on another machine if the infection on your machine prevents you from downloading them.
Please read through these instructions and print them out if needed. If you have any questions, please ask them before starting this procedure. Please do the steps in the order that they are listed for the best results. Also, although it may seem like the infection is cleaned after performing these steps, please stay with me until I let you know that your machine is "all-clear" for best results.
Here is what I need you to do. First of all, download DDS from here and save it to your desktop.
Next, download GMER from here. Be sure to click the button marked "Download EXE" to download GMER as a randomly named .exe file. This is needed as some rootkits look for and hide from GMER or prevent it from running.
Once you have both of those downloaded, please disable any script blocking program you might have and run DDS.scr. When it is done, DDS will open two (2) logs. They are named DDS.txt and Attach.txt. Please save both reports to your desktop.
Then run GMER. If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO. In the right panel, you will see several boxes that have been checked for you. Please Uncheck the following boxes: Sections, IAT/EAT, any Drives/Partitions other than the Systemdrive (typically C:\), and Show All (be sure not to miss this one!) Now click on the Scan button and wait for it to finish. Once it is done scanning, click the "Save..." button and in the file name area type in gmerscan.txt.
Please copy and paste the contents of the dds.txt log to this thread. As for the attach.txt log and gmerscan.txt logs, please send them as an attachment to the email address I have provided for you in the private message that I just sent you.
Once I have a chance to check these logs I will be able to better determine what our next steps should be.
If you have any questions, please let me know.
MOS Master Certified
CCNA Certificate Pending
A+ Certificate Pending
"I have gone to find myself. If I get back before I return, please tell myself to wait." :