Virus that locks me out of files and programs.

Sony Vaio ea series violet notebook comp...
April 29, 2012 at 03:21:05
Specs: Windows Vista
My computer will let me log on but won't let me run programs. I can't open pictures or Word,but can ope Adobe Reader. It can't pick up a wifi signal at all. When I try to delete files it asks me to give permission for a unidentified program to change my computer. After awhile the arrow/mouse disappears.System Restore failed,Recovery Disk failed and my restore disks are missing. I cannot loose the pictures on the computer. At all. Not even kinda an option. Can anyone help me? It's a Sony Vaio running Windows 7 and AVG Free2012

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April 30, 2012 at 13:26:40
Try hitting the start button and in the search bar type "c:" without the quotes. This will let you browse your local drive.

From there navigate to the location of your pictures (and any other files you don't want to lose) and copy to a usb drive.

Be sure to scan the usb drive with an anti-virus program

Once you have the files you need I recommend a format and clean install of the operating system.

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May 1, 2012 at 10:35:17
You may try to connect also your system on another computer using a network cable and use the known good computer to copy your files and save on the working system. Make sure that the known good computer has an anti virus software so you can also do a virus scan on the files that you will be copying.

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