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virus removel

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Original Message
Name: git r done
Date: July 18, 2007 at 09:24:22 Pacific
Subject: virus removel
OS: windows xp pro
CPU/Ram: 2.5ghz/760
Model/Manufacturer: hp a335w
Comment:

i got this virus it was w32.passwordstealer or something like that well norton caught it and quarantined it but the problem is when i try to run trendmicro's housecall i can get to the page where i click on accept the terms and launch housecall and when i try to launch it my web browser closes it runs fine on the other computer i have please any help would be great

mark


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Response Number 1
Name: cnf
Date: July 19, 2007 at 04:34:31 Pacific
Reply: (edit)

may be it will be better to delete the quarantined file?


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Response Number 2
Name: git r done
Date: July 19, 2007 at 09:06:17 Pacific
Reply: (edit)

i deleted the quarantined files in norton just as soon as it finished and just ran an online scan with bitdefender and it found that the c:\windows\system32 active scan folder pskah.dll was infected and tried to quarantine it but couldn't so deleted it but still cannot run microtrend

mark


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