Virus Preventing Me from Accessing the Internet

August 13, 2015 at 00:32:07
Specs: Windows
I have a virus, and I have downloaded a bunch of virus protection software. I read somewhere that adding multiple can cause gaps for virus to get into. The things I currently have downloaded on my computer is Avast, Malwarebytes, and panda security. Since I can't access the internet, I put rkill and netadapter on a flash drive to try to get my internet working. After many computer resets, I still have no internet. What am I doing wrong, and can someone provide me advice to get out of this annoying problem? Thanks

See More: Virus Preventing Me from Accessing the Internet

Report •

August 13, 2015 at 03:45:02
First step, is to make sure you are clean.

Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
If your comp is unbootable, or won't let you download, you will have to download ESET from a good computer, put it on a flash/thumb/pen/usb drive & run it from there.
Create a ESET SysRescue CD or USB drive
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
Configure ESET this way & disable your AV.
How to Temporarily Disable your Anti-virus
3: Which web browsers are compatible with ESET Online Scanner?
Online Scanner not working
My ESET product detected a threat—what should I do?
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\ESET\EsetOnlineScanner\log.txt" (on 64-bit systems this directory will be "C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt"). You can view this file by navigating to the directory and double-clicking it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start > Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.

message edited by Johnw

Report •

August 14, 2015 at 13:30:50
I would suggest removing all your antivirus software first before running the scans as Johnw has suggested. After you have removed the antivirus software run the removal tool afterwards to ensure that all traces of the software has been removed. Also run the removal tools for any antivirus that you may had installed in the past, i.e. AVG, Norton, McAfee.

Here is a link to the antivirus removal tools

Report •

August 14, 2015 at 15:18:03
No need to remove all antivirus software for an Online scan, just > Temporarily Disable your Anti-virus.

Report •

Related Solutions

Ask Question