Virus or malware HELP!
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Original Message
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Name: Robert (by Mzebe12)
Date: December 2, 2007 at 12:09:39 Pacific
Subject: Virus or malware HELP!OS: WinXP HomeCPU/Ram: IntelCore2duo 2.6/4GbModel/Manufacturer: mostly Intel |
Comment: Hi. I'm having serious troubles with possible virus or something alike... I've deleted my last anti-virus soft and i was planning on install new AVG antivirus... Since my PC was unprotected for 4 days, now i have some serious troubles with virus or something alike.. So the problem is: when i try to install antivirus, anti-spyware or some other tool needed to clean my PC, the PC justs reboots... I've tryed to boot into a safe mode, but it keeps rebooting.. I've installed a "repair install" of windows (setup - repair install), but that didn't do much help either, except i am able to log into a safe mode now... Howerver logging into a safe mode makes no difference whatsoever... The same thing happens.. I can't install any other software, because the minute i start installing it computer reboots regardles of the safe mode... I don't know what to do or what software to use.. Please help!
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Response Number 1
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Name: jabuck
Date: December 2, 2007 at 12:12:51 Pacific
Subject: Virus or malware HELP! |
Reply: (edit)Please download and try to install the latest version of HijackThis v2.0.2: Download the HijackThis Installer from this link: HijackThis 1. Save " HJTInstall.exe" to your desktop. 2. Double click on HJTInstall.exe to run the program. 3. By default it will install to C:\Program Files\Trend Micro\HijackThis. 4. Accept the license agreement by clicking the "I Accept" button. 5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log. 6. Click "Save log" to save the log file and then the log will open in Notepad. 7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log. 8. Paste the log in your next reply. 9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.
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