virus on laptop

September 22, 2009 at 06:22:40
Specs: xp sp3, 1600mhz/2048mb
I am working on laptop that has system security 2009 plus 2 others like it .. when you first turn computer on blue screen with big red letters saying warning computer infected etc.. on desktop. so I read some post and was able to boot into safe mode everytime I tried to install a antivirus program it would come up and say you do not have premission you must be longed on as administrator. well I was. so I rebooted in normal mode and ran the search like someone wrote in a post found the location of this and deleted it.. went to go online and install malwarebytes durning the installation the computer shut off by its self . so rebooted again tried to go into safe mode I can't it will not let me .. also when i load into normal mode i see a background nothing else and windows start popping up on screen says c:\windows\system32\mcenspc.dll is not a valid image.. also now it is making log in when i start up never had to before. please help. how can I down load malwarebytes to a cd to see if it will run on the laptop thank you i forgot to say when I start computer the other thing that pops up is Data Excecution Prevention-Microsoft To help protect your computer,windows has closed this program.
Name: Userinit Logon Application
Publisher: Microsoft

angeljam


See More: virus on laptop

Report •


#1
September 22, 2009 at 09:42:41
Hi, I'm Mister Mask and I will be helping you with your computer problems.

- Please do not run other tools or scans.
- Copy and paste all logs requested in you reply and follow the instructions exactly
- If you don't know or understand something, please don't hesitate to say or ask before you proceed with my instructions.
- Absence of symptoms does not mean that everything is clear

# 1 - Search Infections


Download "Random's System Information Tool (RSIT)" by random/random and save it on your Desktop.

- Execute RSIT.exe to start RSIT.
- Clic on Continue at screen Disclaimer and let the values as default
- If the tool HijackThis is not present or not detected RSIT dowload it, you must accept the license.
- When the analyst is finity, two reports pop up

Please paste only Log.txt

NB : Reports are saved in : C:\rsit\

Please in your next reply, post :
- Log.txt

Sorry for my future orthographic faults, English is not my mother tongue ;=)


Report •

#2
September 22, 2009 at 09:51:26
Thank you so much for your help. But I cannot download anything onto the laptop.. i am using my computer to post this message..
when I turn laptop on and load windows i get alot of popups blocking me from doing anything. I can't even get to the start menu.. the background is blank no icons just nothing but a bunch of warnings.. is there anyway to download the program to a CD from my computer to run on the laptop????

angeljam


Report •

#3
September 22, 2009 at 11:24:24
Can you start your laptop in safe mode ?

Sorry for my future orthographic faults, English is not my mother tongue ;=)


Report •

Related Solutions

#4
September 22, 2009 at 12:00:47
nope i have tried all safemodes .. when I do that it flash a blue screen i try to hit pause but computer restarts by its self.. i have no clue what the blue screen says I get a quick flash on it.. sorry

angeljam


Report •

#5
September 23, 2009 at 02:36:55
Ok, it's a blue screen of death, it's cause often by a corrup driver or a hardware problem.

Have you Windows CD ?
If, yes, please do a reparation with it.

Sorry for my future orthographic faults, English is not my mother tongue ;=)


Report •


Ask Question