If you cannot download programs to the infected computer, do you have access to a clean computer, to download programs there, and then, use a USB drive to move programs over to the Desktop of the infected computer?
If so, please do so, and download the latest version of OTL:
Save to the Desktop
XP: Double-click on the 'OTL' icon on your Desktop.
Vista/Seven: Right-click and select: Run as Administrator
Check: 'Scan All Users'
Click the 'Run Scan' button.
When done, two reports open:
-Extra.txt: is minimized to the TaskBar
Please provide them in your reply. However, you will need to upload these reports:
Go to the ‘Uploading’ website:
In: Select files to upload, click 'Browse', and 'Look in' the Desktop.
Select the DDS.txt report, and click on 'Open'
You will see the following:
“Your file has been uploaded successfully: (Name and size of the file)”
Please copy the 'Download link', and provide it in your reply.
Do the same with the Attach.txt.
Please download RogueKiller:
Save it to your Desktop.
Now, close all open programs.
Vista/Windows 7, right-click the file and select: Run as Administrator
XP, double-click RogueKiller.exe to run the program
When prompted, type 1 and Press Enter.
An RKreport.txt appears on the Desktop.
Note: If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe
Please post the contents of the 'RKreport.txt' in your reply
Under no circumstances should you empty your temp folders. Copies of the missing shortcuts are usually found there, and can be put back in place once the infection has been cleaned.
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals