Virus disabled net, keyboard, mouse and more

November 21, 2010 at 06:39:23
Specs: Windows XP
I think my friend's computer just contracted a virus.

She said she had left the computer idling (with no windows or programs open).
And her computer is set to auto-shut down after idling for a while.

She turned the computer back on, she had pop-ups telling her that her avast scanner shields are down, and she needed to turn the firewall on, the camera function pop-up with a red stop sign. She couldn't turn them all back on. She tried to go into Program Files to search for virus but it wouldn't let her go into Program Files. Her Wifi network was also disabled and would not reconnect (but the wifi still works on her ipod and such in the house).

Then she tried to system restore, restore to the earliest possible date, it acted like it was going to do the restore, but it restarted and her keyboard and mouse were disabled.

Tried to shut it down by unplugging everything, waited, re-plugged everything, turned it on, pressed f8 for safe mode + enter, but as soon as it launched safe mode, her keyboard and mouse got disabled again.

So she shut everything, tried again this morning but still nothing works.

Please help.

Notes: She doesn't have a computer that she can burn a disc for anti-spyware and such.

She has another computer in the living room which is ancient.

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November 21, 2010 at 10:25:12
fixing as a middleman is pretty hard.
The best thing to do would be to remove the HD, slave it to another PC and remove the viruses that way.

Some HELP in posting on plus free progs and instructions Cheers

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November 21, 2010 at 10:56:32
I agree with everything XpUser4Real has said. (like he cares LOL!)

You may want to cover your tail by telling your friend that they may need to reinstall a few programs.

At some point removing a virus does as much damage as the virus itself. Be sure to get rid of any restore point as the nasty's will return. When fixed create a new one.

There are also a number of live cds with anti virus programs on them...(free)
There are also portable anti virus programs that can be put on a flash drive.
Makes a good companion for a live cd.....and yes most live cd have the usb drivers.

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