virus disabled antivirus software

May 29, 2010 at 21:29:08
Specs: Windows XP
hi recently got a pop up advising me that i had potential infections on my computer. i have had anti virus 2008 and 2009 so i knew imediatly what it was . my enternet explorer is disabled however my mozilla firefox browser worked i downloaded malware-bytes anti-walware and i got through the set up but the virus blocks the program from launching i down loaded serveal other programs and they all get to set up but wont launch to run the scan .. please help.

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#1
May 29, 2010 at 21:43:31
Why isn't the program launching ?
Is there any error messages that are being displayed ?

Post out error messages, if any.


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#2
May 29, 2010 at 22:04:12
the program appears as if it is going to launch . it even appears in the bottom. then a fake security warning launches and says " application cannot be executed. the file wscnty.exe is infected. do you want to activate your antivirus software now " and the icon for the malwarebytes disappears.

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#3
May 29, 2010 at 22:16:19
You can try using SUPERAntiSpyware for the removal of the malware.

Please follow up on this post!


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Related Solutions

#4
May 29, 2010 at 22:29:09
i was able to locate the program and successfully download it . but now the virus has blocked the program from opening to the set up wizard. the pop up is the same as before it says " application cannot be executed. the file wscntfy.exe is infected . do you want to activate your antivirus software now ?" also i neglected to mention that my firefox browser is fine but my internet explorer browser keeps bringing up porn and Viagra websites that i have to close out i dont know if that was important in the description of the problem

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#5
May 29, 2010 at 22:35:50
Please boot into Safe Mode. You can do this by:

1. Restart your computer.
2. As the computer is starting back up, start pressing F8 until you get a menu.
3. Once you get the boot menu, select Safe Mode.

Then try to run MalwareBytes Anti-Malware from safe mode to perform a scan.


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#6
May 29, 2010 at 22:51:18
i actually tried that originally to try and download the programs when i thought all my browsers were down. and all the computer did was freeze . i tried using the start menu and run to get to that function but the virus has blocked the run feature as well as task manager . any other suggestions ?

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#7
May 29, 2010 at 23:00:03
Did you try out scanning in Safe Mode ?

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#8
May 29, 2010 at 23:19:29
maybe i'm doing it wrong .. should i be pressing f8 once the computer completely reboots and i am at my screen saver or . am i suppose to hit f8 as the words are coming up from the computer restart?

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#9
May 30, 2010 at 04:07:23
Error codes
http://forums.malwarebytes.org/inde...
Common Issues, Questions, and their Solutions, Frequently Asked Questions.
http://forums.malwarebytes.org/inde...
If it won't run, rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.
If it still will not run.
1: Go to Control Panel > Programs and Features and uninstall Malwarebytes.
Next redownload Malwarebytes but rename it before you download it to your desktop. As you are in the process of downloading when you get to the point that the "enter name of file to save to" box appears, in the "filename" slot, rename mbam-setup.exe to something.exe, then click Save.
If it installed but will not run, navigate to this folder:
2: C:\Programs Files\Malwarebytes' AntiMalware
At the top of the page, Tools > Folder Options > View, click > Show hidden files and folders and untick > Hide extensions for known file types.
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...
Rename all the .exe files in the Malwarebytes' Anti-Malware folder and try to run it again.
When it opens, update 1st.
If it won't update after installing, update manually.
http://www.malwarebytes.org/mbam/da...
Download & install.

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#10
May 30, 2010 at 15:07:12
thank you so much for all of your assistance in this matter. I was able to scan the virus in safe mode and eliminate the virus . everything appears to be OK and all programs are working. i really appreciate you assistance because the last time i got this virus i had to take my computer to a technician and i lost everything. any solutions to prevent this ?

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#11
May 30, 2010 at 16:12:34
"everything appears to be OK and all programs are working"

In normal mode, update & run Malwarebytes again, also install & run SUPERAntiSpyware as advised by MrExpert.

Download & install SpywareBlaster
http://www.softpedia.com/get/Intern...
http://www.softpedia.com/progScreen...
http://www.javacoolsoftware.com/spy...
FAQ
http://www.javacoolsoftware.com/spy...

I use Avast
http://www.download.com/Avast-Home-...
http://www.avast.com/eng/avast_4_ho...
FREE antivirus software with spyware protection: avast! Home Edition
Vista 64 bit.
http://www.avast.com/eng/x64.html
Reregister after 14 months free use ( Still stays free )

Hack lets intruders sneak into home routers
http://news.zdnet.com/2100-1009_22-...
How to Protect your wifi-Lan
http://compnetworking.about.com/od/...
Windows XP: Improve the security of your wireless home network
http://www.microsoft.com/windowsxp/...
Securing your Wireless Network
http://www.practicallynetworked.com...
10 Tips for Wireless Home Network Security
http://compnetworking.about.com/od/...
How to Secure Your WiFi Network
http://bhandler.spaces.live.com/Blo...
Wireless security
http://en.wikipedia.org/wiki/Wirele...


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#12
May 30, 2010 at 16:15:44
Also, you need SP3 if you hav'nt installed it.

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#13
May 30, 2010 at 18:08:14
ok i will run the scan in normal mode thank you for the tip. i actual had the free trial of avast on my comnputer when i got the virus and when i ran the scans it did not vatch it . it kept saying no threat found . i guess if i had the full version that would not have happened . but i will run a scan in normal mode with both the anti malware and the spyware blaster . thank you

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#14
May 30, 2010 at 18:30:28
"i guess if i had the full version that would not have happened"
Not necessarily, with thousands of new infections coming out every day, not one program can keep up with them all.
I use the Avast free version as per my links.

It's up to you on what you click on, as much as anything.

Avast is a realtime AV running in the background with very good popup & spy protection.
SpywareBlaster ( I use it ) also runs in the background, you need to manually update it once a week. ( It is not a AV )

Malwarebytes & SUPERAntiSpyware are used after you are infected.
They have to be manually updated before running.

With AV's, you should not have more than 1 installed.

Please put sentences in your posts to make them easier to read.


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#15
May 30, 2010 at 18:53:21
Rereading your post, you now need to run ATF Cleaner
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
http://www.atribune.org/
http://www.atribune.org/index.php?o...
Forum
http://www.atribune.org/forums/
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browser
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.
This will remove all files from the items that are checked so if you have some cookies you'd like to save, please move them to a different directory first.

After doing that, turn System Restore off & then On.

http://service1.symantec.com/SUPPOR...


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#16
May 31, 2010 at 10:57:23
Thank you for the advice , i ran the scan and located 6 more infections . i downloaded the super spy ware but it just sits there no matter what i click it does not move . but, according to avast and malwarebytes the threat has been removed.

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