See if you can run he following, even if it is in Safe Mode wNetworking. You may even have to go to another computer, save it to a USB flash/thumb drive, and then move it to the Desktop of the infected computer. Might have to do some moving around, but, that may be the only way...
The bottom line is that some specific info (files, settings, etc.) is needed for a starting point:
Download DDS from one of these locations:
Save to your Desktop (or USB Drive, and then move to infected computer)
Double-click the dds file to run it.
When done, DDS opens two logs:
Save both reports to your Desktop, and you may have to place them on a USB drive, again, and upload them from a clean computer.
Since these reports are large, please go to the Uploading website:
In: 'Select files to upload', click 'Browse', and 'Look in' the Desktop.
Select the DDS.txt, and click on 'Open'
You will see the following:
"Your file has been uploaded successfully: (Name and size of the file)"
Please copy the 'Download link'.
Do the same uploading for the Attach.txt.
Please copy the 'Download link', for each report, and provide them in your reply.
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/ Member of UNITE and the
Alliance of Security Analysis Professionals