Virus: cannot access anti virus w/s or

August 3, 2012 at 15:30:43
Specs: Windows XP, AMD Athlon 64 bit/2GB RAM
My PC was infected with a virus & now I cannot run the installed anti virus programs (malwarebytes, AVG & Avast), access & other sites (mainly anti virus w/s) or install any fixes I've found on the internet. I did manage to run malwarebytes in safemode but it hasn't fixed the problem. I'm not sure what to do now.
Operating system Windows XP v 2002, service pack 3.
Also seem to have system error 7023 - application management service terminted. If that's any help! I will probably make it worse if I try to fix it without help........Does anyone have any advice?

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August 4, 2012 at 03:20:08
What i would do is:

Go into safe mode
Click start > run > type msconfig > hit enter

Now from the console that appears select the startup tab, from there deselect everything and restart the machine. What this is basically doing is disabling all applications that start with windows, dont worry this is safe and yiu can always reinstate the applications later, windows will automatically enable those applications it needs to start.

The reason im suggesting this is, if a malicous application is loading with windows it will now be disabled.

However many virus's nowadays cant be stopped this way i usually have to go into the registry to disable them, but thats probably something for later on.

Also check your startup folder, click start > all programs and you should see the folder there is there anything in there?

If you can download the following apps free and install/ update/ run

Spybot search and destroy
Trojan Remover

Just google them.

If all else fails i guess a reinstall of windows is required

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August 4, 2012 at 09:46:05
Hi Alwayswillingtolearn. Thanks for the suggestions. Since posting my question I have managed to get Avast working & did a full scan/boot. It found Win32 mal-gen & keeps blocking dns:// with the file system/network shield & had a "suspicious event "C:Windows\system32\rundll32.exe
I also managed to reinstall malwarebytes but after a full scan it found nothing.

I still can't access some sites or download some programs & have trouble opening installed antivirus programs so I don't think my PC is virus free yet despite nothing being found on the scans now.

I'll try misconfig & the malware removers you suggested. I already managed to download spybot but I'm having trouble getting it to open so I can run it.
I checked startup & there's nothing in there that shouldn't be.

If you have any more suggestions, they'll be gratefully received! Cheers

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August 4, 2012 at 16:58:38
"I checked startup & there's nothing in there that shouldn't be"
You have to outsmart the virus, they can now hide stuff everywhere & stop your fixit programs from downloading/installing/getting to run.

Here are all the different techniques used to get Malwarebytes ( MBAM ) to run, substitute those names to the program you are trying to download/install/get to run.

Try it in Safe mode with Networking.
If it won't run, rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.
If it still will not run.
1: Go to Control Panel > Programs and Features and uninstall Malwarebytes.
Next redownload Malwarebytes but rename it before you download it to your desktop. As you are in the process of downloading when you get to the point that the "enter name of file to save to" box appears, in the "filename" slot, rename mbam-setup.exe to something.exe, then click Save.
If it installed but will not run, navigate to this folder:
2: C:\Programs Files\Malwarebytes' AntiMalware
At the top of the page, Tools > Folder Options > View, click > Show hidden files and folders and untick > Hide extensions for known file types.
How to see hidden files in Windows
Rename all the .exe files in the Malwarebytes' Anti-Malware folder and try to run it again.
When it opens, update 1st.
If it won't update after installing, update manually.
Download & install.

Using the above info, run this.

[RogueKiller] Official Tutorial

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August 4, 2012 at 18:29:36
Thankyou JohnW but as I explained in my last post, I have already got malwarebytes to work.That's no longer a problem.

I have also managed to run 2 spy ware programs & think I have finally managed to kick the virus. I can open all my antivirus programs & w/s's without problem. However I do still have 1 problem I have no idea how to solve...............

I tried to install java - had to install activex again - but still keep getting an error:
system.componentmodel.win32exception: The systen cannot find the file specified

Any ideas?

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August 4, 2012 at 18:38:00
"Thankyou JohnW but as I explained in my last post, I have already got malwarebytes to work.That's no longer a problem"
I know Aimee1, I was demonstrating different techniques to be used on other programs, if you could not get them to work.

Trillions of errors out there.

system.componentmodel.win32exception the system cannot find the file

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August 4, 2012 at 20:23:56
Thanks Johnw thank you. Yes, that would have been really handy to know before so I hope it might help someone else.

I now seem to have resolved all my PC issues (I restored an earlier version to get my java working again) so I wont take up any more of anyone's time.

Thank you both for all your help. I appreciate the expert advice & help to get my PC working properly again.

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