|Download and burn to DVD the Kaspersky Rescue Disk ISO.|
Boot with that DVD.
It will load itself (it's built on Linux OS) into RAM only, and then it will go online to update itself.
Once it's done that it will scan the hard drive fully, and deal with anything it finds...
It will "not" installsl the the hard drive (unless you tell it too - and I don't think you can...). It regards the hard drive as a resource to be accessed/scanned etc.
It's free, safe to use; often recommended here; and is one of several similar "Rescue Disks" from some of the major anti-virus providers; AVG, Sophos, and Avast, being three of them.
And a more detailed how to use it - from another excellent site:
If this approach doesn't resolve it post back for more input... And likely one or two of the other "pest removal aficionados" will drop in and also advise...
Other utilities to run are
Junkware Removal Tool (JRT)
JRT instals to the desktop - from where you run it. It will open a small dos style window. Follow the instructions therein. It will reboot the systems as part of its process.
As with "all" utilities downloaded off the web - use the manual/custom installation mode; do NOT use the automatic option - the default. Carefully uncheck all pre-checked boxes (so "helpfully" check for your convenience). Using manual/custom option means you will not install all manner of stuff you neither need nor want. Manual/custom avoids browser settings being changed, popups various arriving, and tool bars various taking over.... And some of this irritating "stuff" is a real PAI to eradicate...; so best to avoid it?
"All" of the above are free, and safe to use.
message edited by trvlr