hi i know nothing about computers and now my clock has changed to 24hr time, and says virus alert. i saw you helped others. im not the only person using this laptop so i dont know what caused this to happen. Please help me. cheers. ps. - it was hard to fill in the 'credentials' part as i had no clue - had to google it all

Please download Malwarebytes' Anti-Malware from one of these sites: MalwareBytes1 MalwareBytes2 1. Double Click mbam-setup.exe to install the application. 2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. 3. If an update is found, it will download and install the latest version. 4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. 5. When the scan is complete, click OK, then Show Results to view the results. 6. Make sure that everything found is checked, and click Remove Selected. 7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately. 8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. 9. Copy&Paste the entire report in your next reply. Please download and install the latest version of HijackThis v2.0.2: Download the "HijackThis" Installer from this link: Hijack This 1. Save " HJTInstall.exe" to your desktop. 2. Double click on HJTInstall.exe to run the program. 3. By default it will install to C:\Program Files\Trend Micro\HijackThis. 4. Accept the license agreement by clicking the "I Accept" button. 5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log. 6. Click "Save log" to save the log file and then the log will open in Notepad. 7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log. 8. Paste the log in your next reply. 9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.

Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 16:29: VIRUS ALERT!, on 6/10/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16705) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe C:\WINDOWS\Explorer.exe C:\WINDOWS\system32\CTsvcCDA.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\Program Files\Dell Network Assistant\hnm_svc.exe C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe c:\program files\common files\mcafee\mna\mcnasvc.exe c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe C:\Program Files\McAfee\MPF\MPFSrv.exe C:\Program Files\McAfee\MSK\MskSrver.exe C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe C:\WINDOWS\system32\nvsvc32.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\system32\tcpsvcs.exe C:\Program Files\SiteAdvisor\6261\SAService.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe C:\WINDOWS\stsystra.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\system32\Rundll32.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\DLA\DLACTRLW.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\DOCUME~1\D\LOCALS~1\Temp\clclean.0001 C:\Program Files\McAfee.com\Agent\mcagent.exe C:\Program Files\SiteAdvisor\6261\SiteAdv.exe C:\Program Files\VAV\vav.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\dllhost.exe C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe C:\Program Files\Digital Line Detect\DLG.exe C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Microsoft Office\Office\WINWORD.exe C:\Program Files\McAfee\SiteAdvisor\McSACore.exe C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe C:\Documents and Settings\D\My Documents\Malwarebytes' Anti-Malware\mbam.exe C:\Documents and Settings\D\Desktop\HiJackThis(3).exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com.au/ig/dell?hl=en&client=dell-row&channel=au R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.ph... R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?Lin... R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin... R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin... R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?Lin... R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com.au/ig/dell?hl=en&client=dell-row&channel=au O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: ShoppingReport - {100EB1FD-D03E-47FD-81F3-EE91287F9465} - C:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: QXK Olive - {85AF4583-AD9C-4D25-9323-6611490213F0} - C:\WINDOWS\nkefbltdntd.dll O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll O3 - Toolbar: dkwqgnbe - {72A002C5-4CB6-4332-B881-460C051844BF} - C:\WINDOWS\dkwqgnbe.dll O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.exe C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.exe /SYNC O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.exe /IMEName O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe" O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMon O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.exe O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.exe O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey O4 - HKLM\..\Run: [\YUR74.exe] C:\Windows\system32\YUR74.exe O4 - HKLM\..\Run: [\YUR75.exe] C:\Windows\system32\YUR75.exe O4 - HKLM\..\Run: [\YUR76.exe] C:\Windows\system32\YUR76.exe O4 - HKLM\..\Run: [\YUR77.exe] C:\Windows\system32\YUR77.exe O4 - HKLM\..\Run: [\YUR9.exe] C:\Windows\system32\YUR9.exe O4 - HKLM\..\Run: [\YURA.exe] C:\Windows\system32\YURA.exe O4 - HKLM\..\Run: [\YURB.exe] C:\Windows\system32\YURB.exe O4 - HKLM\..\Run: [\YURC.exe] C:\Windows\system32\YURC.exe O4 - HKLM\..\Run: [Antivirus] C:\Program Files\VAV\vav.exe O4 - HKLM\..\Run: [\YUR4.exe] C:\Windows\system32\YUR4.exe O4 - HKLM\..\Run: [\YUR8.exe] C:\Windows\system32\YUR8.exe O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [] C:\Documents and Settings\D\Application Data\Adobe\Player.exe O4 - HKCU\..\Run: [\YUR74.exe] C:\Windows\system32\YUR74.exe O4 - HKCU\..\Run: [\YUR75.exe] C:\Windows\system32\YUR75.exe O4 - HKCU\..\Run: [\YUR76.exe] C:\Windows\system32\YUR76.exe O4 - HKCU\..\Run: [\YUR77.exe] C:\Windows\system32\YUR77.exe O4 - HKCU\..\Run: [\YUR9.exe] C:\Windows\system32\YUR9.exe O4 - HKCU\..\Run: [\YURA.exe] C:\Windows\system32\YURA.exe O4 - HKCU\..\Run: [\YURB.exe] C:\Windows\system32\YURB.exe O4 - HKCU\..\Run: [\YURC.exe] C:\Windows\system32\YURC.exe O4 - HKCU\..\Run: [Antivirus] C:\Program Files\VAV\vav.exe O4 - HKCU\..\Run: [\YUR4.exe] C:\Windows\system32\YUR4.exe O4 - HKCU\..\Run: [\YUR8.exe] C:\Windows\system32\YUR8.exe O4 - Global Startup: Bluetooth.lnk = ? O4 - Global Startup: Digital Line Detect.lnk = ? O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1 O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolba... O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra button: ShopperReports - Compare product prices - {C5428486-50A0-4a02-9D20-520B59A9F9B2} - C:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll O9 - Extra button: ShopperReports - Compare travel rates - {C5428486-50A0-4a02-9D20-520B59A9F9B3} - C:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/s... O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll O21 - SSODL: neksolda - {C230D8E9-03BA-4B95-B538-65E3713D6CD3} - C:\WINDOWS\neksolda.dll O21 - SSODL: xgpsarbm - {32F80ECA-C76B-4FBA-87C7-922DB2BFECF4} - C:\WINDOWS\xgpsarbm.dll O23 - Service: McAfee Application Installer Cleanup (0324841223268752) (0324841223268752mcinstcleanup) - McAfee, Inc. - C:\WINDOWS\TEMP\032484~1.exe O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6261\SAService.exe O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe -- End of file - 12560 bytes Malwarebytes' Anti-Malware 1.28 Database version: 1232 Windows 5.1.2600 Service Pack 3 6/10/2008 4:46:31 PM mbam-log-2008-10-06 (16-46-31).txt Scan type: Quick Scan Objects scanned: 61122 Time elapsed: 13 minute(s), 1 second(s) Memory Processes Infected: 1 Memory Modules Infected: 2 Registry Keys Infected: 49 Registry Values Infected: 27 Registry Data Items Infected: 16 Folders Infected: 15 Files Infected: 44 Memory Processes Infected: C:\Program Files\VAV\vav.exe (Rogue.VistaAntivirus) -> Unloaded process successfully. Memory Modules Infected: C:\WINDOWS\neksolda.dll (Trojan.Zlob) -> Delete on reboot. C:\WINDOWS\xgpsarbm.dll (Trojan.FakeAlert) -> Delete on reboot. Registry Keys Infected: HKEY_CLASSES_ROOT\CLSID\{c230d8e9-03ba-4b95-b538-65e3713d6cd3} (Trojan.Zlob) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\shoppingreport.hbax (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\TypeLib\{e343edfc-1e6c-4cb5-aa29-e9c922641c80} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{d8560ac2-21b5-4c1a-bdd4-bd12bc83b082} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{100eb1fd-d03e-47fd-81f3-ee91287f9465} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{100eb1fd-d03e-47fd-81f3-ee91287f9465} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{20ea9658-6bc3-4599-a87d-6371fe9295fc} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{a16ad1e9-f69a-45af-9462-b1c286708842} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{a7cddcdc-beeb-4685-a062-978f5e07ceee} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{a7cddcdc-beeb-4685-a062-978f5e07ceee} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{c9ccbb35-d123-4a31-affc-9b2933132116} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\shoppingreport.hbax.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\shoppingreport.hbinfoband (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\shoppingreport.hbinfoband.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\shoppingreport.iebutton (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\shoppingreport.iebutton.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\shoppingreport.iebuttona (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\shoppingreport.iebuttona.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\shoppingreport.rprtctrl (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\shoppingreport.rprtctrl.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{741de825-a6f0-4497-9aa6-8023cf9b0fff} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{8ad9ad05-36be-4e40-ba62-5422eb0d02fb} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{aebf09e2-0c15-43c8-99bf-928c645d98a0} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Typelib\{cdca70d8-c6a6-49ee-9bed-7429d6c477a2} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Typelib\{d136987f-e1c4-4ccc-a220-893df03ec5df} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{c5428486-50a0-4a02-9d20-520b59a9f9b2} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\shoppingreport (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\PCPrivacyCleaner (Rogue.PCPrivacyCleaner) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\VAV (Rogue.VistaAntivirus2008) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{32f80eca-c76b-4fba-87c7-922db2bfecf4} (Trojan.FakeAlert) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\TypeLib\{16d1db95-aafc-427d-81fd-e98028ca7bb7} (Trojan.FakeAlert) -> Delete on reboot. HKEY_CLASSES_ROOT\Interface\{0c3f9c5e-34f0-4b16-b8b7-3505cd992add} (Trojan.FakeAlert) -> Delete on reboot. HKEY_CLASSES_ROOT\Interface\{3e83238c-a186-4c98-9a91-44b4be62a5ec} (Trojan.FakeAlert) -> Delete on reboot. HKEY_CLASSES_ROOT\CLSID\{85af4583-ad9c-4d25-9323-6611490213f0} (Trojan.FakeAlert) -> Delete on reboot. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{85af4583-ad9c-4d25-9323-6611490213f0} (Trojan.FakeAlert) -> Delete on reboot. HKEY_CLASSES_ROOT\TypeLib\{87f738cc-03bb-4a76-8688-cb7f2c765f41} (Trojan.FakeAlert) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{33fa89df-d48c-4bc3-83c3-b3db06da63f9} (Trojan.FakeAlert) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{72a002c5-4cb6-4332-b881-460c051844bf} (Trojan.FakeAlert) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VSPlugin (Trojan.FakeAlert) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\dkwqgnbe.bmax (Trojan.FakeAlert) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\dkwqgnbe.toolbar.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\ShoppingReport (Adware.Shopping.Report) -> Delete on reboot. HKEY_LOCAL_MACHINE\SOFTWARE\ShoppingReport (Adware.Shopping.Report) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully. Registry Values Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\neksolda (Trojan.Zlob) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\antivirus (Rogue.VistaAntivirus) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\antivirus (Rogue.VistaAntivirus) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur74.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur75.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur76.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur77.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur9.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yura.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yurb.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yurc.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur4.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur8.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur74.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur75.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur76.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur77.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur9.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yura.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yurb.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yurc.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur4.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur8.exe (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\xgpsarbm (Trojan.FakeAlert) -> Delete on reboot. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{72a002c5-4cb6-4332-b881-460c051844bf} (Trojan.FakeAlert) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\MenuExt\&Search\ (Adware.Hotbar) -> Quarantined and deleted successfully. Registry Data Items Infected: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\Start Page (Hijack.Homepage) -> Bad: (http://softwarereferral.com/jump.php?wmid=6010&mid=MjI6Ojg5&lid=2) Good: (http://www.google.com/) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProductId (Trojan.FakeAlert) -> Bad: (VIRUS ALERT!) Good: () -> Quarantined and deleted successfully. HKEY_CURRENT_USER\Control Panel\International\sTimeFormat (Trojan.FakeAlert) -> Bad: (HH:mm: VIRUS ALERT!) Good: (h:mm:ss tt) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowControlPanel (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowRun (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyDocs (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyComputer (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoStartMenuMorePrograms (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDrives (Hijack.Drives) -> Bad: (12) Good: (0) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoToolbarCustomize (Hijack.Explorer) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetFolders (Hijack.Explorer) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispCPL (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. Folders Infected: C:\Program Files\ShoppingReport (Adware.Shopping.Report) -> Delete on reboot. C:\Program Files\ShoppingReport\Bin (Adware.Shopping.Report) -> Delete on reboot. C:\Program Files\ShoppingReport\Bin\2.5.0 (Adware.Shopping.Report) -> Delete on reboot. C:\Program Files\PCHealthCenter (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\VAV (Rogue.VistaAntivirus2008) -> Quarantined and deleted successfully. C:\Program Files\VirusRemover2008 (Rogue.VirusRemove) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport\cs (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport\cs\Application Data (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport\cs\db (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport\cs\dwld (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport\cs\report (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport\cs\res2 (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\VirusRemover2008 (Rogue.VirusRemover) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\VirusRemover2008\Logs (Rogue.VirusRemover) -> Quarantined and deleted successfully. Files Infected: C:\WINDOWS\neksolda.dll (Trojan.Zlob) -> Delete on reboot. C:\Program Files\VAV\vav.exe (Rogue.VistaAntivirus) -> Quarantined and deleted successfully. C:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll (Adware.Shopping.Report) -> Delete on reboot. C:\WINDOWS\ewpe.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully. C:\WINDOWS\system32\vav.cpl (Rogue.VistaAntivirus) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Local Settings\Temp\PCPC_Setup_Free.exe (Rogue.PCCleaner) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Local Settings\Temporary Internet Files\Content.IE5\WRJJGCHD\PCPC_Setup_Free[1].exe (Rogue.PCCleaner) -> Quarantined and deleted successfully. C:\Program Files\ShoppingReport\Uninst.exe (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\0.exe (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\0.gif (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\1.exe (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\1.gif (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\1.ico (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\2.exe (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\2.gif (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\2.ico (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\3.exe (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\3.gif (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\4.exe (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\5.exe (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\7.exe (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\PCHealthCenter\sc.html (Trojan.Fakealert) -> Quarantined and deleted successfully. C:\Program Files\VAV\vav.cpl (Rogue.VistaAntivirus2008) -> Quarantined and deleted successfully. C:\Program Files\VAV\vav0.dat (Rogue.VistaAntivirus2008) -> Quarantined and deleted successfully. C:\Program Files\VAV\vav1.dat (Rogue.VistaAntivirus2008) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport\cs\Config.xml (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport\cs\db\Aliases.dbs (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport\cs\db\Sites.dbs (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport\cs\dwld\WhiteList.xip (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport\cs\report\aggr_storage.xml (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport\cs\report\send_storage.xml (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\ShoppingReport\cs\res2\WhiteList.dbs (Adware.Shopping.Report) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\VirusRemover2008\Logs\scns.log (Rogue.VirusRemover) -> Quarantined and deleted successfully. C:\WINDOWS\system32\1.ico (Malware.Trace) -> Quarantined and deleted successfully. C:\WINDOWS\system32\2.ico (Malware.Trace) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\Adobe\Player.exe (Trojan.Agent) -> Quarantined and deleted successfully. C:\WINDOWS\xgpsarbm.dll (Trojan.FakeAlert) -> Delete on reboot. C:\WINDOWS\nkefbltdntd.dll (Trojan.FakeAlert) -> Delete on reboot. C:\WINDOWS\dkwqgnbe.dll (Trojan.FakeAlert) -> Delete on reboot. C:\x (Trojan.FakeAlert) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Application Data\TmpRecentIcons\Vista Antivirus 2008.lnk (Rogue.Link) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Favorites\Malware Defender.url (Rogue.Link) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Favorites\Protect Your Privacy.url (Rogue.Link) -> Quarantined and deleted successfully. C:\Documents and Settings\D\Favorites\System Error Fixer.url (Rogue.Link) -> Quarantined and deleted successfully.

Please post the scan logs in the order that they are requested. Please download ComboFix to the desktop from one of the following links: Link1 Link 2 Link 3 Combofix is a powerful tool so follow the instructions exactly or you could damage your computer. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with Combofix and remove some of its embedded files which may cause "unpredictable results". Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask. In your case to run Combofix do the following: 1. Go offline turn off your McAfee antivirus, and any antispyware that you may have. 2. Run Combofix and save its log. 3. Restart the computer to get the antivirus running again but leave the antispyware programs off until we get the computer cleaned. 4. Post the Combofix log. Remember to re-enable the protection again afterwards before connecting to the Internet. Double-click combofix.exe Follow the prompts. (Don't click on the window while the program is running or move the mouse, it will cause your system to hang.) Please post the log it produces. Post a new Hijack This log.

i dont know how to turn off mcfee. the instructions say right click and itl show an exit - but i dont get that option

Look at the following link, you want have the homework link just see if this applies to your version of McAfee as each version is different. http://www.mountainstate.edu/tutor.com/mcafee.aspx If it don't help find out what your version is and look for the instructions for your version.