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"VIRUS ALERT" IN TASKBAR

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Name: darkman49
Date: June 29, 2008 at 12:36:46 Pacific
OS: Microsoft Windows XP Prof
CPU/Ram: 1GB
Product: Satellite A105
Comment:

I have tried several different spyware removal programs including Mcfee, Avira, Spyhunter. The task manager has also been diasbled. I keep getting a pop-up that my system need to download this spyware removal in order to get rid of the virus. Please help!



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Response Number 1
Name: btk1w1
Date: June 29, 2008 at 17:16:31 Pacific
Reply:

Heya darkman,

Run the applications below, then we'll have a look at the logs and repair some of the changes the malware the has made to your system.

If you already have Ccleaner or ATF Cleaner installed please run it then proceed from the SUPERAntispyware program.

Download ATF Cleaner by Atribune to your desktop.

Click here to to start ATF Cleaner download

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox browser:

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser:

Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

Download SUPERAntispyware free edition to your desktop, install then update.

Once the updates have finished click on the "Scan your computer button", ensure "perform complete scan" radio button is selected and click "next". Remove everything it finds.

Click here to go to SUPERAntispyware download location

Download Malware Bytes AntiMalware (MBAM) to your desktop.

Click here to start MBAM download

Once downloaded close all windows (including this one) and double click the file on your desktop Download_mbam-setup.exe

During the installation leave the options to Launch and Update checked.

When the installation has finished MBAM will open, perform the complete scan.

Remove everything it finds.

When the program has finished a notepad document will open, please copy / paste its contents in your next reply.

Download HijackThis to your desktop

Click here to download the HiJackthis installer

1. Save " HJTInstall.exe" to your desktop.
2. Double click on HJTInstall.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5. Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Once the scan is complete a notepad document will appear on the desktop.
7. Copy and paste the contents of the entire Hijackthis Log log back here in your next reply.
8. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.

Logs requested : MBAM, HJT

Please check your task manager, regedit and the control panel for functionality.


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Response Number 2
Name: kajute
Date: July 2, 2008 at 07:45:56 Pacific
Reply:

Hi this is a different reply from a different user, but with the same problem. Any help is greatly appreciated. Task Manager, control panel disabled.

Thanks


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Response Number 3
Name: btk1w1
Date: July 2, 2008 at 14:14:00 Pacific
Reply:

Heya kajute,

Forum rules require that you start your own thread in this instance.

I am currently working on your fix, so it will be prepared for you.

Can you first go to the top of your post above and click on "edit" (just under the subject line), and take out the HJT log.

When you start your own thread please wait until it's requested to post your HJT log. I will request it for reference purposes.

To start your own thread click on "Security and Virus" at the top left column of this page. Scroll to the very bottom of the new page to begin.


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Response Number 4
Name: joelrosado
Date: July 19, 2008 at 17:39:54 Pacific
Reply:

I had a Virus Alert which Zone Alarm Security Suite couldn't fix. ZA went into a loop trying (and failing) to delete or rename
\Windows\System32\ssqRLCsP.dll". ZA called it "Trojan.Win32.Monder.amb" and labeled it a 'virus'. This slowed the machine down to almost a standstill and disabled Control Panel, Task Manager and Windows Explorer.

I followed all the instructions shown in the post (btk1w1 - June 29, 2008 17:16:31) above and before I got to install Hijack, it fixed the problem.

Thanks very much for posting these very helpful instructions.


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Response Number 5
Name: lisalh19581
Date: August 25, 2008 at 16:56:11 Pacific
Reply:

I had the same problem and followed your fix and it worked perfectly. Thank you very much.


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