Yes, i printed the directions like it suggested and followed them in order until 14. When i started the scan, it switched to scanning, then just closed after a second of scanning and i couldn't get it back up. I've tried uninstalling and reinstalling but it just did the same thing. I tried another virus scanner that i had seen suggested on other forums for this problem, "Avira Antivir Personal". It has been scanning and doesnt close. Hopefully, I've gotten rid of it all. My comp is working without the pop-ups and such. Everything is working so far. But i guess we'll see. Thanks for your help! I really appreciate it.