Hi xnas eve i shut down all was ok on computer xmas day I had lost firefox. Cannot get it to start even tho it wants to. Contacted Microsoft AU and they helped me. Did a live care scan that showed up 3 trojans microsoft cleared those but am still unable to use firefox. I have installed and uninstalled FF 5 times no go.
Please read this page and see if it helps. Thanks,
Chris
Thank you but it appears to be some sort of operating problem. Microsoft tech help will be online with me today to try to sort it out . I am getting cannotsend command to the program message on a few things on my desktop also.I am finding that windows live care is actually doing a great job of isolating and removing any potential harmful bugs.
Thanks for the update and please post back results of microsofts call so others with the issue can learn the fix. Thanks,
Chris
Hi Chris, all is fixed on my computer. microsoft tech were brilliant. they advised me to run this program safety.live.com I ran it and it took about 5 hours to scan my entire computer. It found 2 serious Trojans and 1 medium Trojan. there were other errors found 435 of them.I allowed the microsoft tech temote access to my computer and she removed all of the problems. The Firefox problem I solved myself.I have a program called Noads on here and as I was being annoyed by pop ups from hotmail I put it on the block list. My hotmail vanished I put two and two together and went into Noads and removed all blocks and both Firefox and Hotmail are back to normal. Such a simple thing to cause so much trouble. Thank you for all your help. Cheers Skattercat
Glad all is resolved and thanks for posting so other users may find their solution. Thanks,
Chris
