Unable to get Firefox to start

January 13, 2009 at 12:39:07
Specs: Windows XP3, 708
Hi xnas eve i shut down all was ok on computer xmas day I had lost firefox. Cannot get it to start even tho it wants to. Contacted Microsoft AU and they helped me. Did a live care scan that showed up 3 trojans microsoft cleared those but am still unable to use firefox. I have installed and uninstalled FF 5 times no go.

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#1
January 14, 2009 at 05:48:19
Please read this page and see if it helps.

Thanks,

Chris


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#2
January 14, 2009 at 10:49:00
Thank you but it appears to be some sort of operating problem. Microsoft tech help will be online with me today to try to sort it out . I am getting cannotsend command to the program message on a few things on my desktop also.I am finding that windows live care is actually doing a great job of isolating and removing any potential harmful bugs.

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#3
January 14, 2009 at 23:33:00
Thanks for the update and please post back results of microsofts call so others with the issue can learn the fix.

Thanks,

Chris


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#4
January 15, 2009 at 00:27:49
Hi Chris, all is fixed on my computer. microsoft tech were brilliant. they advised me to run this program safety.live.com I ran it and it took about 5 hours to scan my entire computer. It found 2 serious Trojans and 1 medium Trojan. there were other errors found 435 of them.I allowed the microsoft tech temote access to my computer and she removed all of the problems. The Firefox problem I solved myself.I have a program called Noads on here and as I was being annoyed by pop ups from hotmail I put it on the block list. My hotmail vanished I put two and two together and went into Noads and removed all blocks and both Firefox and Hotmail are back to normal. Such a simple thing to cause so much trouble. Thank you for all your help. Cheers Skattercat

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#5
January 15, 2009 at 00:35:07
Glad all is resolved and thanks for posting so other users may find their solution.

Thanks,

Chris


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