Two infected laptops.

January 9, 2010 at 23:35:44
Specs: Windows XP
I have 2 laptops that are infected. the first one is able to get on the internet and even download ativirus software, but once i try to start the software I cannot. i could click all day and there is no action. sometimes the process will run but I cant get the (GUI) to come, is it a system file I am missing? the second one is more unstable, it seems the services have been disabled and when I try to start them I get the message: Error 5: access denied. please help.

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January 10, 2010 at 17:48:02
It may not be a virus. It may be either spyware/malware or just a simple software config issue.

First see if you can open your AV in safemode. If yes, then go into msconfig and disable everyrthing in the startup tab. Reboot into normal windows and see if any difference. If yes, then may be a software conflict. If there is no difference then D/L Malwarebytes and run in safemode.

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