morning, evening steve u got a very common problem whats happen is at the time of infection you probably had your system restore enabled therefore what the trojan/virus did was copied itself to one or more of your system restore info so that if u ever restored your system it would be on there..try these few things..and as a rule of thumb keep that avg updated every other day they release new updates.. turn off your system restore restart computer in safe mode..by pressing f8 key when u reboot computer..choose safe mode..login and run avg.. if u are virus free, enable system restore and run avg again..if u still virus free, then its pretty much gone...but if your not and avg says it cant delete it and recommends 4 options choose virus vault..u can later go back and delete it out of vault. as far as zonealarm the regular zonealarm sucks in that it doesnt block everything..but i done serveral control tests with virus sites with zonealarm pro and it blocked every single virus out..so i highly recommend zonealarmpro with web filtering..it has popup blockers and 3rd party blockers as well as banning not so nice websites like porn xxx site and high risk sites so your whole family can enjoy the internet. more tips u got one of the best antivirus softwares now u need a good firewall protection like zonealarm pro to go withit. but thats not all u need with todays tech and new threads u need the following as well and its free to ya ad-ware=this setup probably will seek out spyware malware adware stuff on your computer which am pretty sure u got..heres the website. http://www.lavasoftusa.com/support/download/ once u get it i can tell ya how to customize it to be even better as custom test is better than defaults. if u still have a problem with the system restore no worries i will guide u thru the process..and dont be afraid to look at avg test results to see where the path of it is at. good luck and feel free to post.

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I have a problem with Downloader.Keenval.B in fact it seems to be multiplying it started with Downloader.Keenval.b and now I have another ending in 'Small B' I have read your answers to this problem, and was about to follow your instructions up to switching the restore off, when I thought why not just restore at a point before the trojan entered the system as switching off the restore will delete all the restore points/information? Would this work? Regards Graham.

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Hi again thanx for all that but stuck at first hurdle i'm afraid. when i try to run avg in safe mode i get a message box saying driver (core) not found winerr=2. steve Kind regards Steve

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turn system restore off restart computer in normal windows run avg... if it says cant delete move to virus vault and delete it out yourself on next restart. now if u still have the problem..make that rescus disk avg has at the bottom of screen this is meant for dos related viruses it requires 3 1.44 floppy disk and make first disk bootable thru my computer if avg picks up the virus when u got system restore off ...post your test results here so i can see where its located at and tell ya how to delete them.. u also once u got a virus free system is to run whats called ad-ware..this seeks thru windows registry to see if there is any spyware adware malware..stuff that came with that trojan..also i will try and post a link for ya on that particular trojan. good luck here is ad-wares website its free and click update first before u run it. http://www.lavasoftusa.com/support/download/

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Hi again It still doesn't find virus in normal mode with system restore off. Kind regards Steve

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your system restore entries are probably clean now since avg doesnt pick it up..download this antivirus to check behind avg am pretty sure your ok if you ran scan both with system restore on and off...the "virus itself should be deleted" http://www.sofotex.com/NOD32-download_L13835.html avg is a good antivirus but this one just plain rocks as being the "best" paid version with most awards..if this nod32 says your computer is clean then it is clean my friend. ps..did you also run your ad-ware software that finds spyware malware crap that comes with trojans.. post your reply want to know how ya doing am pretty sure avg did its job. good luck.

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Hi again I ran the Ad war software and it found 31 entries which i deleted, wiped out, Nuked!! Pesky little things :).. I will try this other one as well to see if it spots any thing. I havent seen any sign of the pop up window since i turned off sys restore.(It wasnt an AVG pop up by the way in case I forgot to mention that it looked like a windows window, if that makes sense, any way it seems to be gone.)I had tried a few so called trojan killers etc before such as trojan remover but none of them found the one I have, or had. Anyway thanks for all your help, I'll post soon re.sofotex. Another one right where it hurts for the time wasting no brain virus writers, that are a waste of a good skin!! courtesy of Viruskiller101.... Kind regards Steve

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steve i tell ya what.i been useing avg free ed for years now and i thought it was pretty darn solid but now i found an even better one that works well with avg and has won more awards then any other antivirus scanner so if u have time please look/download/try this wonderful antivirus,the awards speak for themselves. its called NOD32 and its one hell of a scanner http://www.nod32.com/home/home.htm also if u have problems with pop ups and such i also tested a pretty solid software firewall and went to alot of sites with known virus and trojans and it safetly blocked out any of them trying to sneak in along with dialers and such.... its zonealarmpro with web filtering if u decide to get this fine product feel free to email me or ask on this post and i give ya step by step tips on how to tweak it to block out all pop ups 3rd party intruders, and those viruses/trojans. u can never be too safe good luck

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hi you said.. that nod32 works well with avg.. i hve avg 7 pro how do i install them both so they work perfectly and dont get annoyed by each other

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