Trusteer Rapport Software

April 1, 2011 at 12:01:12
Specs: Windows 7
I just had a problem with this software. I downloaded it yesterday when I went on to my Bank of America website to do some online banking. Today, I was online "googling" on a work related matter and all of the sudden I started getting security messages that I had viruses, spyware, worms - you name it on my system related to this program. So I ran a scan thru my security software and had an "uninstaller" window come up that wouldn't let me past it - looking like it was from Microsoft - and asking if I wanted to "buy" this item or go on "unprotected" - so I "bought" it and it seems that Trustee Rapport is gone from my computer. Well, I go on to my email account & there's a message from my credit card company asking about the charge - $99.90 from Baku, Azerjiban??????. So I called and cancelled my card and unauthorized the charge - because I think someone just tried to get access to my credit card information. Mind you in all the years and all the computers I've ever had, I've never had a virus and a day after I install this stupid security software I've got the works and who knows if my problems have only just begun. I'm afraid to sign into anything now. Aaaaaarrrrrrrrrrrrrrrrgggggggggggggghhhhhhhh!

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April 1, 2011 at 12:04:13
It's just a coincidence. That software works very well and has no connection with the phishing message that you replied to. Basic security tells you not to do this sort of thing; you just don't install software unless you are absolutely sure of its origin.

I'd run a malware scan now as who knows what you might have installed on your computer.

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April 4, 2011 at 14:20:06
I became somewhat skeptical after installing Trusteer-Rapport. I use FireFox4 on Win-XP-SP3. Trusteer-Rapport reconfigured firefox, eliminated several extensions and changed its appearance slightly. It didn't take long to discover that Rapport could not be un-installed by ordinary means, and the background process could not be stopped by the OS or several other programs I use to keep things running smoothly. I am fairly computer knowledgeable and was able to uninstall, partly by disconnecting the Internet cable. But such things give me bad feelings about what is really happening. I would like to think Bank of America has good intentions by offering this program, but I'm beginning to think this may not be altogether what it seems.

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April 27, 2011 at 13:10:01
I installed Rapport adter it was pushed at me by my Bank website. It was there for a few days and I noticed that my computer had become horribly slow. You can't kill the Rapport processes in the task manager so I just uninstalled it and now my computer is fine again.

I recommend you DON'T install it.

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May 24, 2011 at 05:33:34

It makes sense that you can't just kill the process - after all, it is a security product. What good would it be if viruses could just terminate the process?

Noelani - how did you manage to uninstall and what does uninstalling a program have to do with disconnecting the Internet cable??
Rapport, like any other program, can be uninstalled from the control panel (I can only assume this is how jnad uninstalled?)

Also - did any of you try to contact their technical support? You get a free security program with free support, why not use it?...


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July 7, 2011 at 15:48:52
I tried Rapport with terrible results. My already slow computer became absolutely unusable after Rapport was installed. Because my video would freeze and partial images were broken up all over the screen it took several hours for me to finally succeed in uninstalling Rapport. Rapport does not want to be uninstalled. It keeps opening up new windows asking if you would rather call support first. All that activity on a crippled computer made uninstalling Rapport a complete nigtmare for me. Now that it is gone, my computer is back to working perfectly, albeit slow. I would strongly suggest before anyone tries to install Rapport they should reserve sufficient time to deal with the possibility of experiencing incredulous computer problems, as I did. It's too bad Rapport did not live up to the claims made by Bank of America (and Rapport, because online banking truly needs EFFECTIVE SECURITY that does not create an inconvenience for customers. I'll gladly move my accounts to a bank offering secure, convenient online banking.

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July 7, 2011 at 15:59:17
I had problems with Rapport and I too pulled the ethernet cable out of my computer, perhaps purely out of frustration, but at the time I was willing to try anything to get my computer to work again. The more I think about my experience with Rapport the angrier I get with Rapport and Bank of America that they should be promoting a product that causes so much grief and frustration and can waste so much time (and money for people who must pay for tech support. A warning should be posted, just like on cigarrettes, to warn people that they might possibly encounter problems running Rapport depending on the capability of their PC, their internet connection, and whatever other factors will cause Rapport to decimate PCs, as it did mine.

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August 20, 2011 at 19:04:04
Rapport worked FINE for me, on several fairly tired, older XP computers. Yes, after you install it, it takes two or three re-boots before it settles down and you don't even know it's there..It seems it must update and then configure itself to your computer before speed returns to normal...I use a MagicJack for phone service and it had no problems with that..

Where you CAN get jammed up, if your anti-virus program tries to update or run an automatic scan at the same time Rapport is being installed or booted up you can expect a major slow-down as the two programs fight for control...Also, if you are running Firefox 6, you need to upgrade Rapport to restore the icon in the address bar..

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August 21, 2011 at 02:17:45
Rapport does affect different computers in different ways, unfortunately if there's a problem Trusteer always blame the existing software on the computer. I've had instances where Rapport has screwed up a system so badly that a reinstall was the only option. It should uninstall fairly easily from Control Panel, and you can also temporarily stop protection from within the program itself - in both cases you have to complete a captcha. just to prove you are human. I must also add that it does not uninstall completely cleanly, there are at least two dlls that are left afterwards.

It must be running quite happily on many thousands of computers with little impact on the users, however it does affect a small minority of PCs, sometimes with disastrous consequences. I must admit I haven't come across an instance where Rapport compromises security, it more often does the opposite and locks down the system.

Personally I would never install Rapport on any system simply because I have had bad experiences with it, and it can be problematic if you have more than one bank account which you access from more than one computer. Trusteer do monitor this and other forums for negative comments so they know the problems that the software can cause - I'd love to know how they manage to persuade so many banks to use their software...

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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