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Solved Trusteer Rapport Security Problems

August 12, 2011 at 03:17:26
Specs: Windows Vista

Another Warning about Rapport Security

This is not a question, just a note to say I have had similar problems to those reported elsewhere on this site (your site appeared when I did a search for Rapport security).

On logging in to my bank account last night a pop-up appeared strongly urging me to download Rapport security software. I did so and my computer promptly became unstable to the point of unusable - applications freezing, crashing, the works.

Only this morning, after wasting hours trying to uninstall this piece of crap which blocked all attempts to do so by the usual means, have I managed to regain proper functionality by starting in "Safe" mode and restoring the system to the point immediately before I made the mistake of downloading Rapport.

I see I am not alone, as the first result on Google when I search for Rapport software was your website with users reporting the same experience.

I have reported the incident to my bank. I would strongly advise against anyone installing this software - it's not worth the risk. Rely on common sense instead.


See More: Trusteer Rapport Security Problems

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#1
August 12, 2011 at 06:39:58
✔ Best Answer

The issue with Rapport, is it's hooking of "everything" through the use of a detoured dll - It's a nightmare and will cause serious issues with certain AV solutions. It's not actually that effective, only really preventing (or claiming to prevent) MitM attacks.

Stay away from it, it's more trouble than it's worth.


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#2
August 12, 2011 at 07:43:27

Watch what you say, you'll have the Trusteer police onto you ;-) - they monitor this forum for negative comments.


Have to agree though.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#3
October 29, 2011 at 05:17:38

I have the same problem - constant crashes after installing Rapport as advised by the Bank.

I cannot remove by normal means - i.e. the control panel. Rapport does not feature in the list of s/w produced by the add/remove programs screen. How bad is that - just not professional

Initially there was no means of accessing the rapport s/w either on the desktop or on the Windows toolbar.I eventually managed this and turned it off i.e. used stop on their front end, however it was still running in RAM and I killed those processes.
Since then no crashes !!! Hurrah - that's a start.

I tried to remove the s/w from the hard disk but the files are protected in some way. They are not 'read only' however. Again this is unprofessional in that they are stopping me use my computer in a 'normal' fashion. Their s/w in this respect is akin to a virus - except a virus catcher will allow to get rid of a virus.

It is my computer how dare they hijack it for their own purposes.

I am still working on it and will give follow up.

I have worked in computing for 35 years and had a PC since 1982 - I am hardly a novice.


Phil MBCS CITP


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Related Solutions

#4
October 29, 2011 at 06:26:10

I strongly suggest you complain to your bank and copy it to Rapport. They are a legitimate company and, having had some dialogue with their reps, I know they are not bad people, but, like you, I think their software is badly written and so the more people that complain, the more likely something will be done about it.

I shouldn't moan as their software brings me a steady bit of business when customers' PCs grind to a halt, but it is getting a bit galling that more banks are getting conned into taking their software....

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#5
October 29, 2011 at 08:54:51

Hi ,

I have got rid of Rapport on my PC.

I did this

1. I started my PC in safe mode - reboot and as soon as it starts keep pressing the F8 key.

2. Used Windows explorer (in safe mode) to navigate to C:\Program Files\Trusteer
and deleted all folders below Trusteer. i.e. Rapport

3. Rebooted my computer in normal Windows mode.

4. Looked for all files (using search in Windows explorer) having Rapport in their name - note I included hidden and system files in the search.

5. I then deleted all these files and any Trusteer Folders.

My machine is clear of the offending program and stable. Hallelujah


Phil MBCS CITP


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