Trojan-keylogger.win32.agent help

June 24, 2009 at 16:41:51
Specs: Windows XP
I have a problem. A windows security alert always pops up whenever i turn on the computer and says trojan-keylogger.win32.agent. My computer then reboots. I can't do anything except go on safe mode. Is there anything i can do ? please help.

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June 24, 2009 at 16:45:35
Run this in safe mode:

Download and run Kaspersky AVP tool:
Once you download and start the tool:

# Check below options:

    * Select all the objects/places to be scanned. 
    * Settings > Customize > Heuristic analyzer > Enable deep rootkit search

# Click Scan
# Fix what it detects
# Attach Scan log/Summary to your next message.

Illustrated tutorial:

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June 26, 2009 at 04:05:22
Thank you for the quick reply.
here's the log.

Scanned: 1158983
Detected: 5
Untreated: 0
Start time: 6/25/2009 2:40:35 PM
Duration: 13:21:25
Finish time: 6/26/2009 4:02:00 AM

Status Object
------ ------
deleted: adware not-a-virus:AdWare.Win32.Ucmore.p File: C:\Documents and Settings\MJ.DELCASTILLO\Local Settings\Temporary Internet Files\Content.IE5\542Y89DE\easyfilebackupsetup[1].exe//data0005/UCMTSAIE.DLL
deleted: adware not-a-virus:AdWare.Win32.Ucmore File: C:\Documents and Settings\MJ.DELCASTILLO\Local Settings\Temporary Internet Files\Content.IE5\542Y89DE\easyfilebackupsetup[1].exe//data0005/IUCMORE.DLL
deleted: adware not-a-virus:AdWare.Win32.Ucmore.p File: C:\Program Files\Easy File Backup\UCmoreIEx.exe/UCMTSAIE.DLL
deleted: adware not-a-virus:AdWare.Win32.Ucmore File: C:\Program Files\Easy File Backup\UCmoreIEx.exe/IUCMORE.DLL
deleted: adware not-a-virus:AdWare.Win32.Ucmore File: c:\program files\easy file backup\ucmoreiex.exe

Time Name Status Reason
---- ---- ------ ------

Object Scanned Detected Untreated Deleted Moved to Quarantine Archives Packed files Password protected Corrupted
------ ------- -------- --------- ------- ------------------- -------- ------------ ------------------ ---------

Parameter Value
--------- -----
Security Level Custom
Action Prompt for action when the scan is complete
Run mode Manually
File types Scan all files
Scan only new and changed files No
Scan archives All
Scan embedded OLE objects All
Skip if object is larger than No
Skip if scan takes longer than No
Parse email formats No
Scan password-protected archives No
Enable iChecker technology No
Enable iSwift technology No
Show detected threats on "Detected" tab Yes
Rootkits search Yes
Deep rootkits search Yes
Use heuristic analyzer Yes

Status Object Size Added
------ ------ ---- -----

Status Object Size
------ ------ ----

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June 26, 2009 at 06:30:56

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Related Solutions

June 26, 2009 at 15:02:05
Yes, itstill does. I don't know what to do.

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June 26, 2009 at 15:03:34
Note: I can help you remove malware manually. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible. First Track this topic. Then follow:

1) Can you please post your AVZ log:
Note: Run AVZ in windows normal mode. If avz.exe doesn't start, then try to rename the file avz.exe to something else and try to run it again. Make sure you have your web browser open in background before following the steps below.

i) To create the log file, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

ii) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

iii) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator.

You should now see the main window of the AVZ utility. Please navigate to File->Custom Scripts. Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.

ExecuteAVUpdateEx( '', 1, '','','');

Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script, the PC will reboot. After the reboot the LOG subfolder is created in the folder with AVZ, with a file called inside. Upload that file to and paste the link here.

Image Tutorial

2) Download and Run DDS which will create a Pseudo HJT Report as part of its log: DDS Tool Download Link. When done, DDS will open two (2) logs

   1. DDS.txt
   2. Attach.txt

Upload the logs to and paste download link in your next reply.
Note: Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so.

If I'm helping you and I don't reply within 24 hours send me a PM.

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