|My friend asked me to remove some viruses for her, and I was able to. She is running windows xp on an aces aspire 5100. Norton Antivirus 2006 - all definitions are current. Unable to remove the last one (Trojan.Dropper) in normal mode. Followed Symantec's instructions on removal - disabled system restore and also booted in safe mode. Ran a FULL system scan and it was not able to repair, remove or quarantine. I feel I am out of options. I don't know how to locate the specific file to delete it. Any thoughts on where to go from here?|
Also I should add that I cannot connect to the internet while running her computer in safe mode.. so I'm doing the searches, etc. on mine. If you need any additional details/info, please let me know.